Executive, Business Channels (Community Deposit Specialist)

Hong Leong Bank Berhad; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

Hong Leong Bank Berhad seeks a sales specialist to drive deposits account acquisition from consumers and businesses in Malaysia, with opportunities to generate leads for other products through HLB@Work. The role involves explaining products, providing sales materials, creating leads, and following up with customers across various industries, including payroll accounts.

The position emphasizes building relationships, delivering sales proposals, and achieving acquisition goals while ensuring

Qualifications

• Diploma, Higher Diploma or Bachelor’s degree in Business or Finance or related field is preferred.
• Min 3 years in sales experience in banking or financial services.
• Experience in banking products, processes and policies.

Responsibilities

• Generate and qualify leads from internal and external lists to achieve acquisition goals.
• Source and develop client referrals to achieve acquisition goals.
• Develop sales proposals and customize by client.
• Schedule sales activity and ensure optimum pipeline generation.
• Make sales calls to new potential and existing clients.
• Negotiate effectively with clients.
• Conduct briefing and training to clients.
• Respond to sales inquiries and concerns by phone, electronically or in person.
• Ensure customer service satisfaction and good client relationships.
• Follow up on sales activities to ensure sales closure and accounts are opened timely.
• Monitor and report on sales activities and follow up for management.
• Carry out market research and surveys.
• Participate in sales events and roadshows where applicable.
• Monitor competitors, market conditions and product development.
• Ensure all tasks are carried out in full compliance with guidelines and regulations.

Skills

Sales experience

Lead generation

Customer relationships

Negotiation

Education

Diploma / Higher Diploma / Bachelor’s degree in Business or Finance

Job description

If you are looking to excel and make a difference, take a closer look at us…

This position is a sales role and has responsibilities in Deposits account acquisition from consumers and businesses with opportunity to obtain leads for other products through HLB@Work. The position will explain how products work and the services available, provide sales materials and support, create new leads and follow up with new customers. The sales specialist can work on a wide variety of relevant industries, such as manufacturing, retail, pharmaceutical, to name a few and with focus on payroll accounts.

Key Responsibilities And Accountabilities

Functional (job responsibilities)

• Generate and qualify leads from internal and external lists to achieve acquisition goals
• Source and develop client referrals to achieve acquisition goals
• Develop sales proposal and customize by client
• Schedule sales activity and ensure optimum pipeline generation
• Make sales calls to new potential and existing clients
• Negotiate effectively with clients
• Conduct briefing and training to clients
• Respond to sales enquiries and concerns by phone, electronically or in person
• Ensure customer service satisfaction and good client relationships
• Follow up on sales activities to ensure sales closure and accounts are open timely
• Monitor and report on sales activities and follow up for management
• Carry out market research and surveys
• Participate in sales events and roadshows where applicable
• Monitor competitors, market conditions and product development
• Ensure all tasks are carried out in full compliance with guidelines and regulations

Managerial (team/group Responsibilities)

• To collaborate with other departments to create a unified experience
• To create an achievement oriented working environment.

Organizational (organizational Responsibilities)

• Responsibility to our ETC customers – put HLB’s long term interest ahead of short term gain.
• Continuous effort to improve business in support of building brand awareness and improving customer experience.
• Ensure all sales proposals are delivered on-time and within scope

Requirements

Education/Qualification

• Diploma, Higher Diploma or Bachelor’s degree in Business, Finance or related field is preferred

Experience

• Min 3 years in sales experience
• Experience in banking products, process and policies

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.