Executive - Business Channels (Community Deposit Specialist)

Hong Leong Bank Berhad; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Hong Leong Bank Berhad in Malaysia is seeking a results-driven Sales Specialist focused on deposits account acquisition for consumers and businesses. You will generate leads, present banking solutions, and support account opening and onboarding while building strong client relationships.

Reporting to the sales team, you will collaborate across departments, participate in roadshows, and ensure compliance with regulations while driving revenue and customer satisfaction in a dynamic financial

Qualifications

• Generate and qualify leads from internal and external lists to achieve acquisition goals
• Source and develop client referrals to achieve acquisition goals
• Develop sales proposal and customize by client
• Schedule sales activity and ensure optimum pipeline generation
• Make sales calls to new potential and existing clients
• Negotiate effectively with clients
• Conduct briefing and training to clients
• Respond to sales enquiries and concerns by phone, electronically or in person
• Ensure customer service satisfaction and good client relationships
• Follow up on sales activities to ensure sales closure and accounts are open timely
• Monitor and report on sales activities and follow up for management
• Carry out market research and surveys
• Participate in sales events and roadshows where applicable
• Monitor competitors, market conditions and product development
• Ensure all tasks are carried out in full compliance with guidelines and regulations
• To collaborate with other departments to create a unified experience
• To create an achievement oriented working environment.
• Responsibility to our ETC customers – put HLB’s long term interest ahead of short term gain.
• Continuous effort to improve business in support of building brand awareness and improving customer experience.
• Ensure all sales proposals are delivered on-time and within scope

Responsibilities

• Generate and qualify leads to achieve acquisition goals
• Source referrals to drive client base
• Present and customize sales proposals
• Plan and schedule sales activities to maintain pipeline
• Make proactive calls to new and existing clients
• Negotiate terms with clients
• Provide briefing and training to clients
• Handle sales inquiries via phone, email or in person
• Maintain high levels of customer satisfaction and relationships
• Follow up to close sales and open accounts on time
• Monitor sales activities and report to management
• Conduct market research and surveys
• Attend sales events and roadshows as applicable
• Monitor competitors and market conditions
• Ensure compliance with guidelines and regulations
• Collaborate with other departments to create a unified customer experience
• Drive achievement-oriented environment
• Uphold HLB’s long-term interests over short-term gains
• Contribute to brand awareness and customer experience improvements
• Deliver all proposals on time and within scope

Job description

If you are looking to excel and make a difference, take a closer look at us…

This position is a sales role and has responsibilities in Deposits account acquisition from consumers and businesses with opportunity to obtain leads for other products through HLB@Work. The position will explain how products work and the services available, provide sales materials and support, create new leads and follow up with new customers. The sales specialist can work on a wide variety of relevant industries, such as manufacturing, retail, pharmaceutical, to name a few and with focus on payroll accounts.

• Generate and qualify leads from internal and external lists to achieve acquisition goals
• Source and develop client referrals to achieve acquisition goals
• Develop sales proposal and customize by client
• Schedule sales activity and ensure optimum pipeline generation
• Make sales calls to new potential and existing clients
• Negotiate effectively with clients
• Conduct briefing and training to clients
• Respond to sales enquiries and concerns by phone, electronically or in person
• Ensure customer service satisfaction and good client relationships
• Follow up on sales activities to ensure sales closure and accounts are open timely
• Monitor and report on sales activities and follow up for management
• Carry out market research and surveys
• Participate in sales events and roadshows where applicable
• Monitor competitors, market conditions and product development
• Ensure all tasks are carried out in full compliance with guidelines and regulations
• To collaborate with other departments to create a unified experience
• To create an achievement oriented working environment.
• Responsibility to our ETC customers – put HLB’s long term interest ahead of short term gain.
• Continuous effort to improve business in support of building brand awareness and improving customer experience.
• Ensure all sales proposals are delivered on-time and within scope

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.