Executive - Business Channels (Community Deposit Specialist)

HLB; Sandakan; On-site; MYR 39,000 - 84,000; Full time

Job summary

Hong Leong Bank in Malaysia seeks a results-driven sales professional to generate and qualify leads, source referrals, and tailor sales proposals for each client. You will manage activity scheduling to optimize the sales pipeline and conduct calls with new and existing clients.

Role involves negotiating with clients, briefing and training them, and ensuring timely closure while maintaining strong customer relationships and compliance with regulations across the organization.

Responsibilities

• Generate and qualify leads from internal and external lists to achieve acquisition goals
• Source and develop client referrals to achieve acquisition goals
• Develop sales proposal and customize by client
• Schedule sales activity and ensure optimum pipeline generation
• Make sales calls to new potential and existing clients
• Negotiate effectively with clients
• Conduct briefing and training to clients
• Respond to sales enquiries and concerns by phone, electronically or in person
• Ensure customer service satisfaction and good client relationships
• Follow up on sales activities to ensure sales closure and accounts are open timely
• Monitor and report on sales activities and follow up for management
• Carry out market research and surveys
• Participate in sales events and roadshows where applicable
• Monitor competitors, market conditions and product development
• Ensure all tasks are carried out in full compliance with guidelines and regulations
• To collaborate with other departments to create a unified experience
• To create an achievement oriented working environment.
• Responsibility to our ETC customers – put HLB’s long term interest ahead of short term gain.
• Continuous effort to improve business in support of building brand awareness and improving customer experience.
• Ensure all sales proposals are delivered on-time and within scope

Job description

If you are looking to excel and make a difference, take a closer look at us…

• Generate and qualify leads from internal and external lists to achieve acquisition goals
• Source and develop client referrals to achieve acquisition goals
• Develop sales proposal and customize by client
• Schedule sales activity and ensure optimum pipeline generation
• Make sales calls to new potential and existing clients
• Negotiate effectively with clients
• Conduct briefing and training to clients
• Respond to sales enquiries and concerns by phone, electronically or in person
• Ensure customer service satisfaction and good client relationships
• Follow up on sales activities to ensure sales closure and accounts are open timely
• Monitor and report on sales activities and follow up for management
• Carry out market research and surveys
• Participate in sales events and roadshows where applicable
• Monitor competitors, market conditions and product development
• Ensure all tasks are carried out in full compliance with guidelines and regulations
• To collaborate with other departments to create a unified experience
• To create an achievement oriented working environment.
• Responsibility to our ETC customers – put HLB’s long term interest ahead of short term gain.
• Continuous effort to improve business in support of building brand awareness and improving customer experience.
• Ensure all sales proposals are delivered on-time and within scope

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve ourmission of infusing diversity in thinking and skillsets into our organisation.Candidatesare assessed based on merit and potential, in line with our mission to attract and recruit the best talent available.Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.