Executive Assistant Manager (EAM)

Amari Kuala Lumpur; Kuala Lumpur; On-site; MYR 80,000 - 150,000; Full time

Job summary

A leading hotel in KL is seeking a Hotel Manager to oversee operations and lead teams towards commercial success. The ideal candidate will have 7+ years in hotel management, including senior roles, and a relevant degree. Responsibilities encompass budget oversight, strategic marketing, and team development. This role requires a dedication to excellence in hospitality and strong leadership to maintain high standards and brand image.

Qualifications

• Bachelor's degree in Hospitality Management or Business Administration.
• 7+ years of experience in hotel management.
• 3+ years in a senior management role.

Responsibilities

• Achieve commercial results and compile budget.
• Manage and supervise all departments.
• Ensure adherence to brand standards.
• Monitor Team Member performance and satisfaction.

Skills

Leadership

Strategic Planning

Budget Management

Market Analysis

Education

Bachelor’s degree in Hospitality Management

Master’s degree in related field

Job description

MAIN DUTIES & RESPONSIBILITIES

COMMERCIAL

• Achieve short-and long-term commercial results in the area of responsibility
• Compile the property’s budget
• Establish the Marketing Plan in coordination with the relevant HODs
• Control financial expenditure, contracts and agreements according to Onyx Hospitality Group (“OHG”) guidelines
• Ensure a constant awareness of the general market trends (local, domestic, international) and the activities of competitors
• Up-keep and improve contacts with business partners
• Co-ordinate the hotel’s marketing activities to be in line with the area activities developed by OHG Sales & Marketing department
• Implement adequate control tools to monitor the commercial situation

LEADERSHIP

• Manage, control and supervise all departments and hotel Team Members, in order to ensure optimum performance.
• Exemplify and promote OHG’s Core Values
• Ensure the development of Senior Management with the hotel, which includes training an understudy of KL Eco City Sdn. Bhd. (Company No. 185140-X) (“Hotel Owner”) who is a Malaysian employee.
• Monitor Team Member turnover, satisfaction and level of training, ensuring a high standard of skills and know-how on a professional level
• Sees to effective personality development by way of: -

1) Personal development scheme

2) Filing of Executive positions

3) Team Member care

4) Team Member performance reviews

MANAGEMENT

• Manage and supervise technical matters (systems and maintenance)
• Ensure the property’s premises, assets, machinery, FF&E and OS&E, etc. are always kept in an optimal condition and are replaced as required.
• Promote and encourage contacts within the different departments, thus ensuring collaboration and coherence between all team members
• Represent the hotel and the brand with all stakeholders
• Responsible for the hotel’s adherence to the standards and guidelines communicated by OHG
• Formulate and implement short-and medium-term measures in the operation, in order to: -

1) Safeguard the brand’s image/ standard

2) Efficiently and effectively manage Team Members

3) Initiate and monitor corrective measures to ensure adherence to set

4) Support direct subordinates in their functional and operational tasks

STRATEGIC

• Adhere to divisional and regional strategy whenever decisions of long-term nature are involved
• Be familiar with all related company documentation, in order to ensure all actions are in line with standards and guidelines.

QUALIFICATIONS

• Bachelor’s degree in Hospitality Management, Business Administration, or related field; a Master’s degree is a plus.
• 7+ years of experience in hotel management, with at least 3 years in a senior management role.
• Position is open to all local and permanent residents of Malaysia only