Exclusive Service Center Johor Bahru Supervisor

Xiaomi Technology; Johor Bahru; On-site; MYR 30,000 - 50,000; Full time

Job summary

A leading company seeks an After-sales Service Manager to oversee daily operations and team performance at their service center in Johor Bahru. This role involves managing after-sales processes, training staff, and ensuring customer satisfaction while adhering to service standards. Ideal candidates will have a strong background in after-sales management with excellent leadership and communication skills, ensuring a positive team atmosphere and high-quality service delivery.

Qualifications

• 2+ years of after-sales management experience preferred.
• Familiarity with Johor Bahru market and consumer habits is a plus.
• Strong sense of responsibility and customer-centric approach.

Responsibilities

• Supervise daily operations and manage staff scheduling.
• Develop recruitment plans and organize employee training.
• Establish after-sales service standards for efficient operations.

Skills

Team management

Sales management

Communication skills

Problem-solving

Data analysis

Education

SPM, diploma, bachelor degree or above

Tools

Excel

Job description

Position Overview

Be fully responsible for the daily operation of the service center and ensure the after-sales experience. Lead the team to complete the maintenance indicators, optimize the service process and manage the store assets and personnel.

Main Responsibilities

(I) Operation Management

Supervise daily operations, including business hours, staff scheduling, equipment maintenance, and ensure the normal operation of the service center.

Analyze operational data and adjust operational strategies based on maintenance time, satisfaction, and after-sales data.

(II) Team Management

Develop recruitment plans based on business needs and screen front desk staff, after-sales maintenance engineers and other personnel.

Organize employee training, including onboarding, product knowledge, communication skills, and after-sales standard training to enhance team capabilities.

Evaluate employee performance and provide feedback, pay attention to employee career development, and create a positive team atmosphere.

(III) After-sales Service Management

Establish and improve the after-sales service system, formulate after-sales processes and standards, and ensure efficient and high-quality services.

Manage the after-sales maintenance team, arrange tasks reasonably, supervise progress and quality, and reduce the complaint rate.

Manage after-sales accessories to ensure sufficient inventory.

Qualifications

(I) Educational background

SPM, diploma, bachelor degree or above, after-sales major is preferred.

(II) Work experience

More than 2 years of after-sales management experience is preferred.

Familiar with the Johor Bahru market and consumer habits.

(III) Skill requirements

Excellent team management ability, able to motivate, train and develop members.

Excellent sales management ability, familiar with sales processes and techniques.

Strong communication and coordination skills, able to cooperate well with internal and external parties.

Possess data analysis ability, proficient in using Excel to analyze operational data.

Good problem-solving ability, able to deal with operational problems in a timely manner.

Possess financial management knowledge, able to prepare and control budgets.

(IV) Quality requirements

Highly identify with the Xiaomi brand and love the after-sales service industry.

Strong sense of responsibility, dedication, initiative in work, strong ability to withstand pressure.

Good service awareness, customer-centric.

Have the ability to innovate and learn, and adapt to the market and company development.

Working conditions

Working hours: 8 hours, 5 days a week, may need to work on weekends and holidays.

Work location: paradigm mall Johor Bahru