Event Registration & Customer Relationship Management | Petaling Jaya

Randstad (Schweiz) AG; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company specializing in personal and professional development seeks an Event Coordinator in Petaling Jaya. The successful candidate will manage event registration, enhance customer experience, and support on-site operations, ensuring a seamless experience for attendees during large-scale seminars and workshops. Candidates should possess strong organizational skills, attention to detail, and a commitment to customer service excellence.

Qualifications

• 1-2 years of experience in event operations or customer service.
• Excellent verbal and written communication skills in English.
• Problem-solving mindset with a customer-first attitude.

Responsibilities

• Coordinate event registration setup and manage on-site attendance.
• Track customer confirmations and compile attendance reports.
• Provide on-ground customer support and resolve attendee queries.

Skills

Organizational skills

Time management

Verbal communication

Written communication

Data entry

Attention to detail

Customer-first attitude

Tools

CRM tools

Digital communication tools

Job description

Event Registration & Customer Relationship Management | Petaling Jaya

Onsite

About our client:

A global leader in personal and professional development, best known for organizing large-scale seminars, workshops, and conferences featuring world-renowned speakers such as Tony Robbins, Robert Kiyosaki, and Gary Vaynerchuk. Founded in 1992, w ith its headquarters in Singapore , the company has empowered millions across more than 30 countries through live and virtual events focused on entrepreneurship, leadership, wealth creation, and personal growth.

Job Descriptions:

• Coordinate event registration setup, including confirming event details and creatinginternal tracking codes.
• Assist in setting up sales and registration pages, ensuring proper visuals, mobileresponsiveness, and payment flow.
• Organize customer automation flow including confirmation emails, attendee lists, andticket distribution.
• Prepare and maintain sales tracking documents and ensure all customer data isrecorded accurately.
• Collaborate with internal teams to ensure integration of systems and test run allcustomer touchpoints.
• Draft and send confirmation messages across email, messaging platforms, and phonecalls.
• Prepare scripts, brief the confirmation team, and monitor consistency of outreach.
• Track customer confirmations and compile real-time attendance reports.
• Oversee preparation of name tags, lanyards, wristbands, and registration materials.
• Coordinate with design and printing teams to produce necessary event collateral.
• Manage registration counters on-site, brief crew, and assign manpower for smoothattendee check-in.
• Provide on-ground customer support and resolve attendee queries promptly.
• Support on-site sales tracking and entry of sales data in real-time.
• Monitor attendee flow and provide timely reminders and highlight messages.
• Assist sales team with tracking purchases and compiling accurate reports.
• Compile and analyze attendance and sales data.
• Prepare final reports and categorize leads for follow-up marketing and salescommunication.
• Coordinate post-event messages and thank-you emails to different attendee segments.
• Ensure accurate and timely updates of purchaser records in internal systems.

Qualifications:

• Minimum 1–2 years of experience in event operations, customer service, oradministrative support.
• Strong organizational and time management skills with the ability to managemultiple tasks and deadlines.
• Excellent verbal and written communication skills in English.
• Comfortable working with data entry, spreadsheets, and CRM tools.
• Detail-oriented with a high level of accuracy in handling customer and sales data.
• Able to work independently and collaboratively in a fast-paced, team-orientedenvironment.
• Willingness to work on-site during events, including early mornings, weekends, orextended hours as needed.
• Problem-solving mindset with a customer-first attitude.
• Experience in handling event registration logistics, including name tags, ticketing,and attendee check-in, is an advantage.
• Familiarity with digital communication tools and basic automation processes is aplus.

Remuneration:

MYR 2,500 - MYR 4,500