ERP Application Support Specialist

nahc.io; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading multinational organization seeks an ERP Application Support Specialist in Kuala Lumpur. This critical position supports the InforLN ERP systems, focusing on L1/L2 support, troubleshooting, and user management. The role demands strong Mandarin and English skills, plus experience in application support within a multinational setting.

Qualifications

• 3+ years of experience in application or ERP support.
• Hands-on experience with InforLN ERP is crucial.
• Familiar with ITIL processes and incident management.

Responsibilities

• Provide L1/L2 support for InforLN ERP to global users.
• Manage support tickets and document issues.
• Collaborate with cross-functional teams on enhancements.

Skills

Fluent Mandarin

Fluent English

ITIL processes

Analytical thinking

Strong communication

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Information Technology

Job description

Our client, a leading multinational organization with a global footprint in over 90 countries is currently seeking a ERP Application Support Specialist to join their regional IT support team.

This is a critical position focused on supporting the company’s global InforLN ERP systems. You will be the go-to person for both technical and functional support, working alongside a global team of IT professionals.

Key Requirements (Non-Negotiable)

• Fluent Mandarin (spoken & written) — essential for cross-border support and communication.
• Hands-on experience with InforLN ERP — must have used it in a support or technical capacity.

What you will do:

• Provide L1/L2 support for enterprise applications, especially InforLN ERP, to global internal users.
• Manage support tickets, troubleshoot issues, and provide timely resolutions via email, phone, or ticketing systems.
• Create and manage user roles and accounts in accordance with compliance and governance policies.
• Document troubleshooting steps, support workflows, and solutions for global knowledge sharing.
• Monitor application performance and proactively identify risks or inefficiencies.
• Collaborate with developers, solution analysts, and infrastructure teams on escalations and enhancements.
• Participate in regression testing, system updates, and user acceptance testing (UAT).
• Support continuous improvement initiatives, automation, and system optimization efforts.

What you will need:

• 3+ years of experience in application or ERP support, ideally in a multinational or shared services environment.
• InforLN ERP knowledge is a must (functional or technical).
• Fluent in Mandarin and English (other Asian languages are a plus).
• Familiar with ITIL processes and incident management best practices.
• Strong communication and stakeholder engagement skills.
• Detail-oriented with strong analytical thinking and a proactive attitude.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Nice-to-haves:

• Exposure to other ERP systems or enterprise IT tools.
• ITIL or other relevant certifications.
• Experience supporting large-scale ERP implementations or upgrades.