ERP Applicataion Support Specialist

nahc.io; Kuala Lumpur; On-site; MYR 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an ERP Application Support Specialist to enhance their regional IT support team. This critical role focuses on providing technical and functional support for the InforLN ERP systems, ensuring smooth operations across a multinational environment. You will be instrumental in managing support tickets, troubleshooting issues, and collaborating with global IT professionals. Ideal candidates will possess strong communication skills, a detail-oriented mindset, and a proactive approach to problem-solving. Join a dynamic team and contribute to continuous improvement initiatives in a global setting.

Qualifications

• 3+ years of experience in application or ERP support.
• Knowledge of InforLN ERP is essential.

Responsibilities

• Provide L1/L2 support for InforLN ERP to global users.
• Manage support tickets and troubleshoot issues.

Skills

Fluent Mandarin

Application Support

ERP Support

Analytical Thinking

Communication Skills

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Information Technology

Tools

InforLN ERP

ITIL Processes

Job description

Our client, a leading multinational organization with a global footprint in over 90 countries is currently seeking a ERP Application Support Specialist to join their regional IT support team.

This is a critical position focused on supporting the company’s global InforLN ERP systems. You will be the go-to person for both technical and functional support, working alongside a global team of IT professionals.

Key Requirements (Non-Negotiable)

• Fluent Mandarin (spoken & written) — essential for cross-border support and communication.
• Hands-on experience with InforLN ERP — must have used it in a support or technical capacity.

What you will do:

• Provide L1/L2 support for enterprise applications, especially InforLN ERP, to global internal users.
• Manage support tickets, troubleshoot issues, and provide timely resolutions via email, phone, or ticketing systems.
• Create and manage user roles and accounts in accordance with compliance and governance policies.
• Document troubleshooting steps, support workflows, and solutions for global knowledge sharing.
• Monitor application performance and proactively identify risks or inefficiencies.
• Collaborate with developers, solution analysts, and infrastructure teams on escalations and enhancements.
• Participate in regression testing, system updates, and user acceptance testing (UAT).
• Support continuous improvement initiatives, automation, and system optimization efforts.

What you will need:

• 3+ years of experience in application or ERP support, ideally in a multinational or shared services environment.
• InforLN ERP knowledge is a must (functional or technical).
• Fluent in Mandarin and English (other Asian languages are a plus).
• Familiar with ITIL processes and incident management best practices.
• Strong communication and stakeholder engagement skills.
• Detail-oriented with strong analytical thinking and a proactive attitude.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Nice-to-haves:

• Exposure to other ERP systems or enterprise IT tools.
• ITIL or other relevant certifications.
• Experience supporting large-scale ERP implementations or upgrades.