EPRM Specialist (External partner Risk management)- Mandarin Speaker

Healthcare Businesswomen’s Association; Selangor; On-site; MYR 40,000 - 80,000; Full time

Job summary

An innovative organization is seeking a dedicated professional to enhance global process effectiveness across the country. In this role, you will support operations and continuous improvement initiatives, ensuring that performance metrics are established and maintained. You will collaborate with various teams, provide guidance on process reviews, and contribute to customer satisfaction by enhancing operational productivity. This position offers a unique opportunity to leverage your skills in change management and operations management, making a significant impact in a dynamic environment.

Qualifications

• Experience in major change management and operations execution.
• Strong ability to collaborate across boundaries and represent the organization.

Responsibilities

• Support creation and maintenance of metrics for global process performance.
• Provide guidance to regions on process and systems reviews.
• Manage daily operations and ensure timely execution of tasks.

Skills

Change Management

Operations Management

Effective Communication

Understanding Digital Tools

Leveraging Technology

Education

University or Advanced Degree

Job description

Job Description Summary

To maintain effective measures to monitor and ensure that the global process is fully and consistently implemented across the country. Support operations and continuous improvement reviews to define and implement actions and projects to continuously enhance the process effectiveness and efficiency.

Job Description

Major Accountabilities

1. Support the creation, deployment, and ongoing maintenance of metrics and benchmarks to monitor the performance of the global process and its enabling system(s).
2. Support the process super user community, ensuring regular engagement, training (including process & tool demos), and collection of feedback.
3. Provide guidance and support to the regions and countries, and identify areas requiring process and systems reviews.
4. Support process reviews in the regions and countries and provide direction to develop and implement action plans to address identified gaps.
5. Support the execution of the country/local performance improvement plans.
6. Report technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt; manage distribution of marketing samples where applicable.

Key Performance Indicators

• Manage daily operations and complete tasks as per required TAT.
• Execute responsibilities in a timely and efficient manner.

Minimum Requirements

Work Experience

• Experience in Major Change management.
• Operations Management and Execution.
• Representing the organization effectively.
• Collaborating across boundaries.
• Functional Breadth in relevant areas.

Skills

• Leveraging technology for business and customer needs.
• Understanding digital tools and concepts.
• Effective communication skills.

Languages

• English
• Mandarin

Additional Specifications

• Timely completion of Third Party Risk Assessments.
• Timely follow-up and closure of open CAPAs.
• Ensuring process accuracy and quality in line with defined Standard Operating Procedures.
• Focus on process productivity.
• Enhancing customer satisfaction.
• Contributing to process improvement initiatives.

Education & Qualifications

• A university or advanced degree is required.

Skills Desired

• Effective communication.
• Understanding digital technologies.