Enterprise Technical Support Advisor- MS Technologies

Quest Software; Sepang; Remote; MYR 100,000 - 150,000; Full time

Job summary

A leading IT management software provider seeks an Enterprise Technical Support Engineer based in Malaysia, focusing on providing high-quality technical support and managing migrations for enterprise customers. The role requires prior experience with Microsoft technologies and a strong customer service focus. Join Quest Software to help tackle innovative IT solutions.

Qualifications

• Prior technical support experience with enterprise customers.
• In-depth experience with Microsoft Servers, including management, configuration, and maintenance.
• Fluency in English (spoken and written).

Responsibilities

• Provide technical support to customers, focusing on migrations in an enterprise setting.
• Troubleshoot customer issues and communicate solutions effectively.
• Collaborate with departments to escalate and resolve issues.

Skills

Technical Support Experience

Active Directory Access Control

Microsoft Servers Management

Cloud Infrastructure Management

Networking (TCP/IP, DNS, LDAP)

Messaging Fundamentals

SaaS Platforms Knowledge

Fluency in English

Job description

Enterprise Technical Support Advisor- MS Technologies

Add expected salary to your profile for insights

Quest Technical Support is currently looking for an Enterprise Technical Support Engineer based in Malaysia with the opportunity for remote work, within our Microsoft Platform Management Team.

Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and challenging IT problems. Since 1987, we’ve been reducing the time and money our customers spend on IT administration, enabling them to focus more on business innovation. With over 100,000 customers in 100 countries, we emphasize innovation, a strong community with customers and partners, and ongoing support throughout our customers’ journey.

Our people are the most critical component of our long-term success, which is why we’ve created an extensive benefits package for all team members.

Support Engineers work as part of a global virtual team to provide high-quality technical support to customers on our Platform Management suite of products. Stellar customer service, excellent handling skills, and the ability to interface, collaborate, prioritize customer issues, and communicate solutions effectively are crucial to this role.

Responsibilities

• Provide technical support to Quest customers, focusing on migrations (mail, Teams, SharePoint) in an enterprise setting.
• Troubleshoot customer issues by recreating problems in support lab environments and diagnosing complex issues, effectively communicating solutions to customers.
• Maintain a personal queue of ongoing customer issues until resolution, and collaborate with departments such as R&D, Sales, and Product Management to escalate and resolve issues.
• Document all customer case details in our case tracking system.
• Proactively create and publish documentation in a customer-focused Knowledge Centered Support (KCS) environment.
• Develop and attend training sessions for self-improvement and to share knowledge with other engineers.
• Initiate, participate, or lead local and global projects.
• Support roles may include occasional weekend or public holiday support as part of job responsibilities.

Qualifications

• Prior technical support experience with enterprise customers.
• Experience in Active Directory Access Control and user management.
• In-depth experience with Microsoft Servers, including management, configuration, and maintenance.
• Experience with migrations involving Accounts, Mailbox, SharePoint, Teams, and OneDrive.
• Knowledge of cloud infrastructure management or strong knowledge of Office 365 and Microsoft applications.
• Understanding of messaging and collaboration systems, especially Office 365 and on-premise Exchange servers.
• Messaging fundamentals, including mail routing, connectors, and interoperability with foreign systems.
• Strong knowledge of Windows operating systems and networking (TCP/IP, DNS, LDAP), preferably from a system administration background.
• Understanding of MAPI and EWS.
• Experience managing Microsoft SQL Server.
• Knowledge and experience with SaaS platforms.
• Fluency in English (spoken and written).

Additional Information

Salary expectations, number of applicants, and skills match are used for job insights.

Your application will include questions about your right to work in Malaysia, your expected monthly salary, your qualifications, and your years of experience as a Technical Support Adviser.

Company Overview: At Quest, we create and manage software that makes the benefits of new technology real. We help companies manage, modernize, and secure their business, from on-premises to cloud, tackling challenges like Active Directory management, Office 365 migration, database and systems management, and security.

We’re committed to fulfilling our promises and helping you conquer your next challenge now.