Enterprise Solution Specialist II

Jabil Circuit; Penang; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading company in Penang seeks a professional to integrate processes and design functional solutions for global applications. The role involves analyzing business needs, facilitating workshops, and driving improvements in system functionality. Ideal candidates will have a strong understanding of business processes and the ability to mentor team members.

Qualifications

• Proficient in business processes and system functionality.
• Strong functional knowledge to design solutions.

Responsibilities

• Conduct business process analyses and needs assessments.
• Facilitate process design workshops with stakeholders.
• Drive continuous improvement through trend reporting.

Skills

Business Process Analysis

System Integration

Configuration Knowledge

Customer Service

Job description

JOB SUMMARY

Responsible for process integration, functional solution designs, configuration and implementation of global applications and business applications.

Conduct business process analyses, needs assessments, and preliminary cost/benefit analyses in an effort to align information technology solutions with business initiatives.

Facilitate and Lead process design/redesign workshops with process owners for the division/segment.

Work in cross-functional and cross-application teams to achieve optimal design matching business requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Be proficient and able to work independently in the overall business processes and system functionality for primary application module or functional area

• Full understanding of business process requirements with ability to identify process or system gaps and appropriate resolutions

• Have strong functional and/or system configuration knowledge in order to design solutions to fulfill business requirements with related functional and development teams

• Ability to translate business requirements into valid functional specification documents including understanding of table structures, fields and entity relationships.

• Ability to mentor ESS I team members

• Effectively drive business system process and integration improvements with business process owners

• Serve as escalation point for troubleshooting issues per OLA and SLA

• Required to support non-SAP related system solutioning, implementation for enterprise application as business analysis and provide 3rd level of support

• Maintain thorough knowledge and in-depth field experience in multiple applications or modules, comprising emerging or job technologies required. This could include formal or self-paced professional development

• May perform full configuration of more than one application module. Perform advanced, customized configuration in at least one application module

• Provide functional advice and assistance to other IT teams as necessary

• Participate in the exchange of ideas and information within the project / department personnel

• Provide status updates of assigned projects to the project team

• Ask questions; encourage input from team members

• Communicate and provide regular updates to functional manager or supervisor

• Drive continuous improvement through trend reporting analysis and metrics management

• Assure that procedures and work instructions are efficient and not redundant

• Offer new ideas and suggestions for improvement. Identify and implement new configuration, procedures and processes that are considered “best practice”

• Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively, making customer issues a priority

• Confer with reporting manager and team on complex or unusual situations

• Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization

• Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific

• Interpret a variety of instructions furnished in written, verbal, diagram or schedule form

• Maintain discretion and confidentiality in all areas pertaining to the IT systems

• Understand and embrace business and IT strategic direction

• Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.

• Comply and follow all procedures within the company security policy.

• Prepare project plans and implementation schedules