English Inbound Service Representative (Immediately Start)

Agensi Pekerjaan JobScoper Sdn. Bhd.; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in Malaysia is seeking a Customer Service Representative to handle inbound calls and provide top-notch service. The ideal candidate will have a diploma, a minimum of 2 years' experience in a call center, and excellent communication skills in English and Bahasa Malaysia. This role demands strong problem-solving capabilities, multitasking skills, and the ability to work full-time at the Petaling Jaya location.

Benefits

Annual Leave

EPF

Health Insurance

Medical Leave

SOCSO

Qualifications

• Minimum of 2 years in an inbound call center or customer service role.
• Excellent communication skills in English and proficiency in Bahasa Malaysia.
• Ability to manage time effectively in a fast-paced environment.

Responsibilities

• Answer incoming calls professionally and provide accurate information.
• Utilize problem-solving skills to resolve customer issues.
• Document all customer interactions accurately.

Skills

Communication Skills

Problem Solving

Multi-tasking

Customer Service

Education

Diploma

Job description

Job Responsibility

• Answer incoming calls promptly and professionally, providing accurate information and exceptional customer service.
• Actively listen to customer inquiries and concerns, demonstrating empathy and understanding to build rapport and trust.
• Utilize problem-solving skills to efficiently resolve customer issues, escalating complex cases to the appropriate channels when necessary.
• Maintain a thorough understanding of company products, services, and policies to effectively address customer questions and provide relevant solutions.
• Accurately document all customer interactions and resolutions in the designated systems, ensuring data integrity and compliance.
• Manage multiple tasks simultaneously, including navigating various systems, researching information, and communicating with customers, while maintaining a high level of accuracy and efficiency.
• Adhere to established call center metrics and performance standards, consistently striving to exceed expectations and contribute to team goals.
  
  

Job Requirements

• Possess a Diploma in any field.
• Minimum of 2 years of relevant experience in an inbound call center or customer service role.
• Demonstrated excellent communication skills in English, both verbal and written.
• Proficiency in Bahasa Malaysia is required.
• Proven ability to actively listen to customer concerns and provide effective solutions.
• Strong problem-solving skills with the ability to analyze situations and identify appropriate resolutions.
• Ability to multi-task and manage time effectively in a fast-paced environment.
• Must be able to start immediately and work full-time at our Petaling Jaya location.
  
  

Job Benefits

• Annual Leave
• EPF
• Health Insurance
• Medical Leave
• SOCSO