Engineering Manager – Systems

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Job Description

Overview of the role:

Freshworks seeks an experienced Engineering Manager to lead a growing team of Engineers that builds and scales one of our many products. As a technical leader, you own the engineering vision and oversee the technical standards your team thrives on.

As a manager of engineers, you coach and develop our promising, young talent and ensure their collective energy is applied effectively and efficiently to accomplish not only the organizational goals, but also their individual career goals. An accomplished record as an individual contributor and experience managing an engineering team is expected to fill these shoes.

What will you be responsible for:

• Lead platform focused, scrum teams. Design and develop solutions to complex use-cases and issues. Serve as a technical expert on the design and architecture.
• Develop talent and grow your team into a high performing healthy development organization.
• You will leverage your leadership to support your team in design, implementation and release of the new experiences you create. Serve as an escalation point for internal customer support and product teams.
• As an engineering manager you will be expected to create a healthy and inclusive team culture consistent with Providence Values by modeling, caring and coaching.
• Lead strategic planning to achieve business goals by identifying and prioritizing development initiatives that aligns with Freshworks goals.

Additional Information
All your information will be kept confidential according to EEO guidelines. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.