Engineering Manager – Systems

FunnelEvo Group; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

An innovative firm is seeking an experienced Engineering Manager to lead and inspire a talented team of engineers. In this pivotal role, you will shape the engineering vision and uphold technical standards while guiding your team through complex challenges. Your leadership will not only drive the successful implementation of cutting-edge solutions but also nurture the growth of individual team members. This is a unique opportunity to create a vibrant and inclusive team culture, aligning development initiatives with strategic business goals. If you are passionate about technology and team development, this role is perfect for you.

Qualifications

• Proven experience in engineering management and leading teams.
• Strong technical background with a focus on software development.

Responsibilities

• Lead scrum teams to design and develop complex solutions.
• Develop talent and foster a high-performing team culture.

Skills

Engineering Management

Technical Leadership

Scrum Methodology

Coaching and Development

Education

Bachelor's Degree in Engineering or related field

Experience in software development

Job description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Job Description

Overview of the role:

Freshworks seeks an experienced Engineering Manager to lead a growing team of Engineers that builds and scales one of our many products. As a technical leader, you own the engineering vision and oversee the technical standards your team thrives on.

As a manager of engineers, you coach and develop our promising, young talent and ensure their collective energy is applied effectively and efficiently to accomplish not only the organizational goals, but also their individual career goals. An accomplished record as an individual contributor and experience managing an engineering team is expected to fill these shoes.

What will you be responsible for:

• Lead platform focused, scrum teams. Design and develop solutions to complex use-cases and issues. Serve as a technical expert on the design and architecture.
• Develop talent and grow your team into a high performing healthy development organization.
• You will leverage your leadership to support your team in design, implementation and release of the new experiences you create. Serve as an escalation point for internal customer support and product teams.
• As an engineering manager you will be expected to create a healthy and inclusive team culture consistent with Providence Values by modeling, caring and coaching.
• Lead strategic planning to achieve business goals by identifying and prioritizing development initiatives that aligns with Freshworks goals.

Additional Information
All your information will be kept confidential according to EEO guidelines. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.