Engineer Information Technology - SAP Integration Operations Support

Provide 2nd Level Support for SAP Process Integration (PI), SAP Landscape Transformation (SAP SLT), and SAP Cloud Integration globally.

Job Description

• Provide 2nd Level Support for SAP Process Integration (PI), SAP Landscape Transformation (SAP SLT), and SAP Cloud Integration globally.
• Manage Incident and Service Order tickets: Receive, categorize, prioritize, and track incidents or service orders using the Remedy tool as the central Infineon ticketing platform.
• Analyze, investigate, and fix known issues, provide a workaround to users, and work towards timely resolution according to SLAs.
• Handle Internal Control Monitoring: to provide daily system checks/ monitoring as required and drive efficiencies to ensure the system and processes perform as effectively as they should.
• Perform Problem Management: Identify problem trends, and implement corrective actions, communicate with the change request team and application owners.
• Ensure system and support-related documentation is maintained and up to date, documents known errors, workarounds, and resolution plans.
• Work on shift mode on a rotation basis if required.
• Able to work on call standby support after office hours on a rotation basis.
• Act as a team member to provide global support and work closely with team members in other regions.

• Bachelor's degree in Computer Science / Information Technology.
• Minimum 1 year of relevant professional experience in system support or end-user support. Fresh graduates with relevant experience will be considered.
• Knowledge of programming languages such as ASP, XML, ABAP, JAVA, XSLT.
• Excellent analytical and problem-solving skills, and are able to critically engage with new issues.
• Good communication skills (mainly English) and a proactive team player.
• Strong in service support operations.
• Knowledgeable in Enterprise Application Integration methodologies/processes is a plus.
• Experienced in SAP PI, SAP SLT, or SAP Cloud Platform tool and framework will be an added advantage.
• Strong programming skills in Java will be an added advantage.

Note: 1-year renewable contract under 3rd party payroll partner and entitled to benefits according to the partner company.

As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.

This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills.

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