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Engineer Information Technology - End User Support

Infineon Technologies AG

Malacca City

On-site

MYR 30,000 - 45,000

Full time

8 days ago

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Job summary

A leading semiconductor solutions provider is seeking a Service Desk Agent in Malacca. This role involves managing user incidents globally and requires strong communication skills and IT knowledge. The ideal candidate will hold a relevant degree and be proficient in English, Bahasa Melayu, and possibly Mandarin.

Qualifications

  • Bachelor's degree in IT/Computer Science or equivalent required.
  • Proficiency in English and Bahasa Melayu essential, Mandarin preferred.
  • Ability to work independently and in shifts.

Responsibilities

  • Categorize and resolve incidents reported by users.
  • Monitor incoming contacts through various channels.
  • Drive continuous improvement initiatives.

Skills

Strong communication
Interpersonal skills
IT infrastructure knowledge

Education

Bachelor's degree in Information Technology / Computer Science or equivalent

Tools

Microsoft solutions

Job description

Job Description

In your new role you will:

  1. Responsible for categorizing, prioritizing, and resolving incidents and problems raised by Infineon users worldwide.
  2. Actively monitor incoming contacts via 3 end-user channels: Calls, web tickets, and chats.
  3. Provide information and status updates of incidents to our end-users.
  4. Responsible for the content and release of IT Information news.
  5. Accountable for all content used in support tooling, e.g., knowledge database, self-service portal, etc.
  6. Participate and drive continuous improvement initiatives and collaborations with 2nd-level IT.
  7. Perform any additional tasks, topics, or projects as advised by Service Desk management.

Your Profile

You are best equipped for this task if you have:

  1. Bachelor's degree in Information Technology / Computer Science or any equivalent.
  2. Good proficiency in English and Bahasa Melayu is compulsory.
  3. Proficiency in Mandarin will be required if necessary.
  4. Strong communication and interpersonal skills.
  5. Required to work in shifts, including public & national holidays and weekends.
  6. Able to work independently with minimal supervision, willing to learn and work hard.
  7. Team player and customer-focused.
  8. Possesses theoretical and practical knowledge/experience in IT.
  9. A solid understanding of IT infrastructure concepts and processes, as well as broad knowledge of standard applications (e.g., Microsoft solutions) is preferred.

#WeAreIn for driving decarbonization and digitalization.

As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer, and greener.

Are you in?

We are on a journey to create the best Infineon for everyone. This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect, and tolerance and are committed to giving all applicants and employees equal opportunities. We base our recruiting decisions on the applicant's experience and skills.

Please let your recruiter know if they need to pay special attention to something to enable your participation in the interview process.

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