Engineer Information Technology - End User Support

Infineon Technologies; Malacca City; On-site; MYR 36,000 - 50,000; Full time

Job summary

A leading company in semiconductor solutions is seeking an IT Support Specialist to manage incident resolution and provide exceptional customer service. Candidates should have a Bachelor's degree in IT or Computer Science, excellent communication skills in English and Bahasa Melayu, and be eager to learn and collaborate. This role includes shift work and demands a solid foundation in IT systems and applications.

Qualifications

• Proficiency in English and Bahasa Melayu is compulsory.
• Willing to work shifts, including public & national holidays.
• Possess theoretical and practical knowledge/experience in IT.

Responsibilities

• Responsible for categorizing, prioritizing, and resolving incidents.
• Actively monitor incoming contacts via 3 end-user channels.
• Provide status updates of incidents to end-users.

Skills

Communication

Interpersonal Skills

Customer Focus

Education

Bachelor's degree in Information Technology / Computer Science

Tools

Microsoft solutions

Job description

Job Description

In your new role you will:

• Responsible for categorizing, prioritizing, and resolving incidents and problems raised by Infineon users worldwide.
• Actively monitor incoming contacts via 3 end-user channels: Calls, web tickets, and chats.
• Provide information and status updates of incidents to our end-users.
• Responsible for the content and release of IT Information news.
• Accountable for all content used in support tooling, e.g., knowledge database, self-service portal, etc.
• Participate and drive continuous improvement initiatives and collaborations with 2nd-level IT.
• Perform any additional tasks, topics, or projects as advised by Service Desk management.

Your Profile

You are best equipped for this task if you have:

• Bachelor's degree in Information Technology / Computer Science or an equivalent qualification.
• Good proficiency in English and Bahasa Melayu is compulsory.
• Proficiency in Mandarin will be required if necessary.
• Strong communication and interpersonal skills.
• Willing to work shifts, including public & national holidays and weekends.
• Able to work independently with minimal supervision, eager to learn and work hard.
• Team player and customer-focused.
• Possess theoretical and practical knowledge/experience in IT.
• A solid understanding of IT infrastructure concepts and processes, as well as broad knowledge of standard applications (e.g., Microsoft solutions), is preferred.

#WeAreIn for driving decarbonization and digitalization.

As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. We drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Join us in making life easier, safer, and greener.

Are you in?

We are committed to creating the best Infineon for everyone. We embrace diversity and inclusion and welcome everyone for who they are. Our working environment is characterized by trust, openness, respect, and tolerance. We are dedicated to providing equal opportunities to all applicants and employees, basing our recruiting decisions on experience and skills. Please inform your recruiter if there are any specific considerations to facilitate your participation in the interview process.