Engineer Complaint Management

Infineon Technologies; Penang; On-site; MYR 50,000 - 70,000; Full time

Job summary

A global semiconductor leader in Penang is looking for a candidate specializing in customer complaint management and electrical failure analysis. The ideal applicant should possess a Bachelor's or Master’s in Electrical/Electronic Engineering, be skilled in problem-solving, and have experience in relevant programming languages. This role offers a collaborative work environment focused on innovation and quality improvement.

Qualifications

• Minimum of two years related experience.
• Fresh graduates are encouraged to apply.
• Good understanding in programming languages such as C, C++, Python, Perl is an advantage.

Responsibilities

• Manage customer complaints and report on related cases.
• Perform in-depth electrical failure analysis to support customer requests.
• Work closely with various engineering teams to resolve quality issues.

Skills

Critical thinking

Systematic problem-solving

Teamwork

Communication skills

Self-learning ability

Education

Bachelor or Master’s Degree in Electrical/Electronic Engineering

Tools

Microsoft Office

Programming languages (C, C++, Python, Perl)

Job description

Job Description

In your new role you will:

• To perform the role of customer complaint management and reporting of customer complaint cases
• Required to perform in-depth electrical failure analysis, data collection and data analysis to support the customer complaint Failure Analysis Request (FAR)
• Perform in-depth electrical failure analysis of rejects to support improvement activities for front end, back end, Silicon foundry, OSAT and product line
• Work closely with Customer Interface, Design, Product, Package, Process Engineering, and Manufacturing Operations with regards to investigations of customer quality related issues, and the development and implementation of test-related corrective actions pertaining to those issues
• Present ideas, concepts, data and plan with high confidence in team meetings and executive review meetings

Your Profile

You are best equipped for this task if you have:

• Bachelor or Master’s Degree in Electrical/ Electronic Engineering or a related field, or equivalent experience and/ or education
• Minimum of two years with related experience
• Fresh graduates are also encouraged to apply
• Good in critical thinking and systematic problem-solving skills e.g., DOE, 8D, DMAIC, Process Mapping, FTA, 5-Why, Fish Bone, IS-IS NOT etc.
• Must have strong teamwork and communication skills, passion, productivity, and self-learning ability
• Good understanding in programming languages such as C, C++, Python, Perl etc will be an added advantage
• Mastery of Microsoft Office applications
• Good written and verbal presentation skills in English

We are on a journey

As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.

Are you in?

We are on a journey to create the best Infineon for everyone. This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills.