Engagement Specialist - Korean Speaker (12 Months Fixed Term)

GSK; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading global healthcare company is seeking an Engagement Specialist to support healthcare professional engagements. The role requires attention to detail and excellent communication skills, along with proficiency in Microsoft Office and fluency in English and Korean. The Engagement Specialist will manage compliant processes, ensure timely payments, and assist in training design. GSK values personal development and a collaborative workplace to improve global health outcomes.

Qualifications

• Ability to understand complex IT solutions.
• Proficiency in Microsoft Office applications.
• Fluent in relevant regional languages, including English and Korean.

Responsibilities

• Support core HCP/O engagement processes.
• Maintain engagement processes aligned with GSK standards.
• Ensure compliant travel bookings for HCP/EE activities.

Skills

Attention to detail

Communication skills

Stakeholder management

Job description

Job Description

The External Expert Engagement Organisation is GSK’s central strategic capability to drive smooth, seamless, and compliant engagement of external experts (e.g., HCPs) and healthcare organisations (HCOs) worldwide. We are part of the Commercial Practices function, providing expertise in HCP/O and External Expert Engagement to support promotional and non-promotional programmes.

The Engagement Specialist ensures efficient and compliant engagement processes within the enterprise External Expert Engagement Hub, supporting activities such as speaker programmes, advisory boards, consultancies, and HCO sponsorships, in line with global legal and regulatory standards for contracting, payments, and disclosures.

Key Responsibilities

1. Support core HCP/O Engagement processes for specific business units, regions, or local operating companies.

• Maintain engagement processes aligned with GSK standards and policies.
• Support operational activities for therapy-specific HCP/O and EE engagements.
• Handle customer queries promptly.
• Ensure compliant travel bookings for HCP/EE activities.
• Maintain documentation standards and assist in quality audits.
• Promote continuous process improvements through reviews.
• Contribute to training programme design and materials.
• Ensure timely payments to HCP/Os and EEs according to GSK processes.

2. Use existing systems and processes to enable effective, compliant delivery of engagement activities.

• Maintain and improve processes to adapt to changing environments.
• Monitor quality frameworks to ensure compliance with standards and regulations.

Why you?

Basic Requirements

• Ability to understand complex IT solutions.
• Proficiency in Microsoft Office applications.
• Attention to detail.
• Fluent in relevant regional languages, including English and Korean.
• Excellent communication and stakeholder management skills.
• Experience in a diverse, matrix environment.

Preferred Experience

• Pharma or science industry background.
• Knowledge of R&D clinical development or medical affairs.
• Technical support experience.
• Project coordination/management skills.
• Ability to collaborate across functions and geographies.
• Self-motivated team player in a global matrix environment.

Why GSK?

We unite science, technology, and talent to get ahead of disease, positively impacting billions worldwide. Our focus areas include infectious diseases, HIV, respiratory/immunology, and oncology. We foster a workplace where people can thrive, feel valued, and grow, aligning personal development with our mission to improve health.

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