Endpoint Engineering Specialist

Datacom; Kuala Lumpur; Hybrid; MYR 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Endpoint Engineering Specialist to enhance its desktop Standard Operating Environment for outsourced IT services. This role requires a proactive approach to managing endpoints and ensuring high-quality support for clients. You will engage with diverse teams, driving improvements and maintaining a balance between work and life. Join a vibrant company that values innovation and provides a supportive environment for personal and professional growth. If you're passionate about technology and eager to make a difference, this opportunity is perfect for you.

Benefits

Social Events

Flexi-Hours

Professional Development Courses

Chill-Out Spaces

Qualifications

• 5+ years of IT industry experience with a focus on endpoint management.
• Proficient in customer service and troubleshooting within a managed service environment.

Responsibilities

• Manage and maintain customer endpoints and supporting infrastructure.
• Drive service and process improvements while engaging collaboratively with teams.

Skills

IT Industry Experience

Endpoint Management

Customer Service Skills

Troubleshooting Skills

Problem-Solving Skills

Proactive Maintenance

Communication Skills

Education

Relevant IT Certifications

Tools

SCCM

Intune

Virtual Desktop (AVD)

Job description

About Datacom

With over 6,200 people, and centre’s of technical excellence spread across Australasia, Datacom is committed to developing and growing its capability across Asia. Founded in 1965 in New Zealand, and with over 2 decades of operating in Malaysia and the Philippines, Datacom has experienced expediential growth. Through all this, Datacom has maintained high levels of profitability with a track record of delivering innovative, cost effective digital and technology solutions, all delivered by dynamic teams spread across various locations. Our people are the best in their fields – smart, passionate, and dedicated to providing exceptional IT services to our customers. This makes for a rewarding and fast-paced place to work.

Our purpose

Here at Datacom, we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

About the Role (your why)

The Endpoint Engineering Specialist will assist with the development of desktop Standard Operating Environment (SOE) architectures for outsourced IT service environments for remote supportability.

This will include the development of ongoing support and maintenance processes for standardisation across multiple customers. You will also provide 3rd level support and escalation point for Desktop Support competencies for burning problems, critical environmental issues and Endpoint design faults.

Our offices are based in Auckland, Wellington and Christchurch, we like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

What you’ll do

As the Endpoint Engineering Specialist, you will be responsible for the following:

• Using tools and processes to deliver services to customers in accordance with SLAs
• Proactively manage and maintain customer Endpoint’s and supporting infrastructure
• Initiate and drive service and process improvement
• Own personal development, by maintaining certifications relevant to your role
• Engaging collaboratively with internal and external parties
• Proactively contribute to the team and Datacom’s success

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

For this role, we are looking for the following skills and experience:

• Previous Experience in the IT Industry for 5 + Years
• Previous Experience in a similar role 3+ Years
• Knowledge of Hardware and Software Vendors support processes, including product Lifecycles
• Advance End User management skills within a Managed Services environment
• Able to install, configure and support Endpoints, software and printers
• Ability to be proactive and perform preventative maintenance when necessary
• Ability to prioritise tasks and have a strong sense of urgency and drive
• Demonstrate proactive thinking and creativity in driving automation
• Able to work autonomously with minimal supervision or within a team
• Exceptional trouble shooting and problem-solving skills
• Excellent customer service and communication skills
• Exposure to the processes of Incident, Problem, Change and Configuration Management

Mandatory Requirements

• Modern and traditional Endpoint management methodologies/ tools - SCCM and Intune
• Virtual Desktop (AVD) experience
• Previous experience in a similar role, working within a Managed Service Provider (MSP)

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.