End User Computing (EUC) Engineer

dtcpay; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A dynamic startup in Malaysia is seeking an experienced End-User Computing (EUC) Engineer to manage digital workplace solutions, ensuring compliance and security. The role involves hands-on experience with macOS environments, IT asset management, and enhancing user experience with digital collaboration tools. Ideal candidates will have over 3 years of relevant experience and be proficient in both English and Mandarin.

Qualifications

• More than 3 years experience in EUC and IT infrastructure.
• Experience with macOS and digital workplace management.
• Proficiency in English and Mandarin for communication.

Responsibilities

• Manage macOS and iOS environments for high availability.
• Oversee IT asset lifecycle management.
• Implement and manage endpoint security protocols.

Skills

Endpoint Security

Network Management

Digital Workplace Tools

Technical Support

Analytical Skills

Communication Skills

Education

Diploma or Degree in IT

Tools

Interactive Whiteboards

TVs and Digital Collaboration Tools

Job description

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dtcpay is a MAS licensed startup that has been in business for the past 5 years. We have recently been recognized as the PayTech of the Year at 2024 Asia FinTech Awards. With a profitable MVP, we are now focused on scaling our business model globally.

We are seeking a highly skilled and experienced 'End-User Computing (EUC) Engineer to do setup, configure, implement and manage Office & EUC solutions, including macOS Virtual Desktop Infrastructure (VDI), IT asset management, endpoint security, and office IT engineering tasks. The role also involves enhancing the digital workplace experience through the deployment of interactive whiteboards, TVs, and other collaboration tools, while ensuring compliance with regulatory standards.

What you'll do:

Apple Mac's OS & iOS & Digital Workplace Management:

Configure, deploy, and manage Apple Mac's OS & iOS environment ensuring high availability, security, and scalability.

Configure, deploy and manage interactive whiteboards, TVs, printers, wifi access points, routers, firewalls, switches, audio and video, etc. and digital collaboration tools to enhance the digital workplace experience.

Provide technical support and service to end-users on digital workplace tools, ensuring seamless integration with existing systems.

IT Asset & Network Infrastructure Management:

Oversee lifecycle management of IT assets, including hardware and software inventory, tagging, and reporting.

Set up and configure physical server racks, network equipment (routers, switches, firewalls, Wi-Fi), and cabling infrastructure.

Troubleshoot and repair essential hardware, IoT, network devices, etc. ensuring optimal performance and security.

Endpoint Security & Compliance:

Implement and manage endpoint security solutions, including device configuration policies, encryption, and anti-virus & malware strategies.

Ensure compliance with regulatory & industry standards such as PCI-DSS, ISO 27001, GDPR, MAS TRM and SOC2.

Conduct periodic audits, maintain technical documentation, and recommend corrective actions for security gaps.

Establish IT Service Management (ITSM) best practices, including incident, problem, and change management.

Oversee Identity and Access Management (IAM) and Privileged Access Management (PAM) strategies, enforcing least privileged principles.

Collaborate with IT teams and vendors, and provide effective customer service for EUC-related concerns.

What we are looking for:

Professional Experience:

More than 3 years experience in End-User Computing (EUC), IT Office infrastructure, and IT asset management.

Experience in digital payments, financial services, or banking preferred.

Hands-on experience with macOS environments, office, IT, electronic & network equipment, and digital workplace tools.

Technical Skills:

Expertise in macOS deployment, IT hardware, Office-IT equipment, and network device configuration.

Strong knowledge of endpoint security, IAM, PAM, and compliance frameworks (eg. ISO 27001, GDPR, PCI-DSS, etc.).

Experience with interactive whiteboards, TVs, and digital collaboration tools.

Proficiency in both English and Mandarin as you will need to work closely with Chinese vendor.

Preferred Education & Certifications:

Diploma or Degree in IT, Computer Science, Information Systems, or related field.

Certifications such as Comptia Security+, ITIL, or CCNA preferred.

Soft Skills:

Strong documentation, analytical, and communication skills.

Ability to manage multiple priorities in a fast-paced environment.

Collaborative team player with excellent problem-solving abilities.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

What's your expected monthly basic salary? How many years' experience do you have as an End User Compute Specialist? How would you rate your Mandarin language skills? How much notice are you required to give your current employer? What's the highest level of ITIL qualification you have completed? What's the highest level of Cisco security certification that you have completed?

dtcpay is a regulated payment service provider that offers reliable solutions for merchants to grow revenues with increased acceptance rates across fiat and cryptocurrency. Our client's customers benefit from frictionless payment experiences, whether they are using our award-winning POS+ terminal in-store or using our online checkout solution.

Founded in 2019 in Singapore, dtcpay is a licensed Major Payment Institution (MPI) under the Monetary Authority of Singapore (MAS) and offers Digital Payment Token (DPT) services. We have expanded our global footprint with subsidiaries in the Americas, Hong Kong and the Middle East.

dtcpay is a regulated payment service provider that offers reliable solutions for merchants to grow revenues with increased acceptance rates across fiat and cryptocurrency. Our client's customers benefit from frictionless payment experiences, whether they are using our award-winning POS+ terminal in-store or using our online checkout solution.

Founded in 2019 in Singapore, dtcpay is a licensed Major Payment Institution (MPI) under the Monetary Authority of Singapore (MAS) and offers Digital Payment Token (DPT) services. We have expanded our global footprint with subsidiaries in the Americas, Hong Kong and the Middle East.

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