Employee Services Lead

Dyson GmbH; Johor Bahru; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading company is searching for an Employee Services Lead to oversee HR operations in Johor Bahru, with responsibilities including managing payroll, compliance, and team performance. This role is crucial for standardizing HR processes and enhancing the employee experience, while ensuring efficient service delivery across the organization.

Qualifications

• Strong knowledge and experience in HR operations management, including payroll administration.
• Familiarity with Singapore's employment laws and regulations is crucial.
• Proven managerial experience with a track record of effective team leadership.

Responsibilities

• Supervise, motivate and lead the team of Employee Administration and Payroll Specialists.
• Oversee end-to-end HR service delivery process, including onboarding, job changes, offboarding, payroll.
• Ensure compliance with local labor law and corporate policies.

Skills

HR operations management

Payroll administration

Compliance

Team leadership

Service excellence

Process engineering

Tools

HRIS

MS Office Suite

Job description

The Employee Services function within Dyson Business Services (DBS) organization provides process and service excellence to support Dyson’s growth ambitions, with the goal of innovating and enhancing employee administration and payroll services over time to meet the changing needs of the business. This role is critical in transitioning the existing processes into the standardized ways of working based on Dyson policies.

The Employee Services Lead is responsible for managing the team of Employee Administration and Payroll Specialist to for ensuring the prompt and accurate payment of salaries to the dedicated region, as well as standardizing and simplifying end-to-end processes related to the employee lifecycle. The aim is to provide consistent user experiences across the enterprise, increase productivity, enhance HR services/capabilities, and accelerate automation solutions.

This role will need to cover HR Operations matters in Singapore.

Responsibilities:

• Supervise, motivate and lead the team of Employee Administration and Payroll Specialists.
• Conduct team performance evaluations assessed against industry standards for speed and cost.
• Oversee end-to-end HR service delivery process, including onboarding, job changes, offboarding, payroll, and benefits administration.
• Oversee and manage HR operations matters in Singapore, ensuring alignment with local practices and regulations.
• Monitor the quality of the service delivery, identifying areas for improvement and increase operational efficiency,
• Ensure compliance with the local labor law – including Singapore employment laws and regulations – and corporate policies
• Ensure that the service delivers a positive employee experience by providing prompt, accurate, and helpful support to employees and managers.
• Ensure all HR Administration processes handled by DBS incorporate appropriate control mechanism, including 4-eye-check, data protection and compliance tasks.
• Act as first point of contact for escalations.
• Manage the third-party connections with payroll and other services providers.
• Manage relationships with the main stakeholders among People Function and Finance teams.
• Monitor the workload and ensure the resources to provide Service Delivery at the expected level.
• Required to frequently travel to Singapore at least 1-2 times per week (company transportation provided).

Competencies and skills:

• Strong knowledge and experience in HR operations management, including payroll administration, benefits administration, and compliance.
• Familiarity with Singapore's employment laws and regulations is crucial.
• Demonstrated proficiency in HRIS (Human Resources Information Systems) and the MS Office Suite, with in-depth knowledge and expertise to effectively manage and optimize HR processes.
• Proven managerial experience with a track record of effective team leadership.
• Strong background in delivering high-quality service within a shared services or HR operations environment.
• Demonstrated commitment to service excellence and continuous improvement.
• Excellent ability to engage, influence, and motivate team members.
• Hands-on experience in process engineering and re-engineering to drive operational efficiency and innovation.

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Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

When James Dyson invented the Ballbarrow he assigned the patent to the company, Kirk-Dyson, and not in his own name. Big mistake. After leaving the company, he had no rights to the invention he had laboured over and they sold his invention to another company. But all was not lost. He learnt some valuable lessons for the future – creativity is a rare commodity and the importance of protecting an idea.