Employee Relations Consultant (KL-based)

Agoda; Kuala Lumpur; On-site; MYR 80,000 - 110,000; Full time

Job summary

Agoda is seeking a Consultant for their Employee Relations Team in Kuala Lumpur. In this role, you'll act as a subject matter expert on compliance and company policies, coach managers, and conduct investigations.

The ideal candidate will possess a Bachelor's degree in Human Resources or Law, with 4-6 years of experience in Employee Relations or HR, and strong problem-solving skills.

Qualifications

• 4-6 years experience in Employee Relations or HR Business Partnering roles.
• Demonstrated knowledge of employment law and handling complex ER issues.

Responsibilities

• Act as subject matter expert on compliance and company policies.
• Coach and guide managers in handling employee performance issues.
• Conduct impartial investigations into grievances.
• Manage employee relations case timelines and deliverables.

Skills

Problem-solving

Decision-making

Interpersonal skills

Stakeholder management

Attention to detail

Education

Bachelor’s Degree in Human Resources, Law, or related field

Job description

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

The Opportunity

We are looking for someone to be part of our Global Employee Relations Team based in Kuala Lumpur as a Consultant, Employee Relations.

Our Employee Relations team works closely with key stakeholders including our Legal/Compliance team, Talent Business Partner, HR Business Partners, and the Senior Management Team to support employees in challenging circumstances, and we seek to identify trends and share insights to adjust our people management practices to get the best talent outcomes. We advise and enable managers to make the best possible decisions, challenging practices that go beyond legal obligation to protect our unique culture at Agoda.

We are looking for someone who combines great execution, can effectively handle multiple competing priorities, with the intellectual disposition to challenge current practices.

In this Role, you’ll get to:

• Act as the subject matter expert on compliance and company policies and procedures, providing advice to managers and employees.
• Coach, counsel, and guide managers in managing employees with poor performance and handling misconduct cases.
• Support managers in the execution and tracking of disciplinary actions according to the local laws and regulations.
• Handle terminations, ensuring the right steps are taken and the right documentation is used so that the risk of labor claims is minimized.
• Conduct impartial investigations into grievances and serve as a dedicated Employee Relations partner, identifying trends and insights to inform procedural improvements.
• Manage employee relations case timelines and deliverables, ensuring timely stakeholder updates and high‑quality documentation.
• Analyze performance management data and past misconduct cases to develop recommendations for capability building, policy revisions, training enhancements, and more effective management practices.
• Act as an HR Business Partner to a dedicated Department to share actionable insights and trends.
• Spearhead automation and improvements towards internal process such as (but not limited to) performance management, offboarding, etc.

To be successful in this position it will help you to have:

Qualifications & Experience

• Bachelor’s Degree in Human Resources, Law, or related field.
• Minimum 4-6 years experience in Employee Relations or HR Business Partnering/Generalist roles, with demonstrated knowledge of employment law, workforce reduction projects, and handling complex ER issues.

Skills & Attributes

• Strong problem‑solving, sound judgment, and decision‑making abilities.
• Adaptable, curious, and willing to challenge current practices.
• High attention to detail, ownership, reliability, and ethical standards (discretion, confidentiality).
• Ability to cope well with ambiguity and change.
• Humility, flexibility, and strong interpersonal and stakeholder management skills.
• Timely task execution and ability to manage competing priorities.

Communication

• Fluency in written and spoken English.

It’s Great if you Have:

• Curiosity, ready to challenge current practices and perspectives.
• Great attention to detail.
• Great sense of ownership and reliability.
• Multicultural or International Experience.
• Humility, flexibility, good interpersonal skills.

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.