Embedded GSOC Team Lead - Global MNC

BluOcean Security Pte. Ltd; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading security service provider in Kuala Lumpur is seeking a GSOC Team Lead to manage daily operations of the Global Security Operations Center (GSOC). In this role, you will oversee team management, security system monitoring, and ensure high-quality service delivery to clients. The ideal candidate will possess a Bachelor's degree in Computer Science or Information Systems and have a minimum of 2 years of experience in a supervisory role. Excellent communication and client service orientation are essential for success in this role.

Qualifications

• Minimum 2 years of security team lead/supervisor experience required.
• Basic understanding of IT hardware, networking, and database management.
• Excellent command of English (both written and oral), proficiency in other languages is a plus.

Responsibilities

• Lead the team for daily operations of client GSOC.
• Manage problem resolution, service enhancement, and operational effectiveness.
• Ensure delivery of high-quality customer service and initiate corrective actions as needed.

Skills

Security team leadership

Communication and coordination

Client service orientation

Adaptability and fast learning

Education

Bachelor's degree in Computer Science or Information Systems

Tools

Genetec

Access control systems

CCTV systems

Alarm systems

Job description

As the GSOC Team Lead, you are responsible for managing the daily operations of client GSOC and ensure the smooth security system operations center (24*7 SOC center). Responsibilities may include team management, security system monitoring, troubleshooting, analysis reporting, preventive health checking, coordinating with other parties, and working with other team members to achieve objectives. You will ensure that customers have the best possible experience and have the highest quality of services.

Main Responsibilities may include:

Managing global security operations center (GSOC) in MNC Client in Kuala Lumpur, problem resolution, service enhancement, operational effectiveness, audit compliance, staffing, scheduling, and training.

Lead the team to ensure smooth daily operations of client GSOC

Ensure the delivery of high‑quality customer service; evaluates service qualities and initiates any necessary corrective actions in a timely manner.

Assist client in developing and improving on their SOP and streamlining the processes. Oversees and participates in the recruitment, selection, orientation, and retention of high caliber staff to ensure all positions are properly staffed; act to ensure each staff member is treated with dignity and respect.

Responsible for training to new hires and motivate staff to continually learning, regularly review staff performance metrics.

Consistently maintains the documentation and follows standardized procedures to successfully complete audits.

Support client facility team for all scheduled maintenance for security equipment system are planned and carried out timely. (Maintenance Contract)

Ensure all Security Systems are closely monitored, and all critical issues are escalated per SOP and resolved in a timely manner.

Assist the team by providing security system information in conducting investigations as requested by client.

In performing functions, duties, or tasks, GSOC Team Lead is required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. He/she is required to escalates to client based on the experience and own judgement.

All functions, duties or tasks are to be carried out in an honest, ethical, and professional manner, and to be performed in conformance with applicable company policies and procedures.

Business travels due to client required.

Requirements:

Possess a Bachelor's degree or above in Computer science or Information System major.

Min 2 years of security team lead/supervisor experience required.

Knowledge of Genetec is an advantage.

Basic understanding of IT hardware, networking, and database management.

Familiar with access control, CCTV, and Alarm system products & system is an advantage.

Excellent communication and coordination skills.

Client service-oriented

Highly adaptable individual with fast learning ability.

Excellent command of English (both Written and Oral), proficient in other languages is a plus.

About BluOcean Security

Here at BluOcean Security, you will be working with the best people in the industry. Our team consist of experts passionate about delivering unparalleled security solutions to our distinguished clientele. We believe in excellence, dedication, and innovation. You will have a chance to participate in the growth of premium, security service provider in Asia Pacific. We are serious and proud of what we do and hope to attract like-minded professional. As part of our organizational growth, we are looking for individuals who share our vision and values.