[ELM] Technical and Operations Specialist

Mindful Solutions Sdn. Bhd.; Puchong; On-site; MYR 40,000 - 60,000; Full time

Job summary

A technology solutions company in Selangor is seeking a Technical and Operations Specialist to configure SaaS platforms, manage client onboarding, and provide technical support. The ideal candidate will have 1-3 years of experience in SaaS environments and familiarity with LMS platforms like TalentLMS and eFront. Strong problem-solving and communication skills are essential. This role offers the opportunity to work in a collaborative environment with ongoing learning and adaptability.

Qualifications

• 1–3 years of experience in SaaS platform setup, LMS administration, or technical customer support.
• Experience working with TalentLMS, eFront, LearnWorlds, or similar LMS platforms is preferred.
• Knowledge of SCORM/xAPI standards and content hosting will be an advantage.

Responsibilities

• Configure SaaS platforms for client requirements.
• Manage project timelines and deliverables.
• Serve as the first point of contact for client technical issues.
• Support Local Partner Team with application and technical best practices.

Skills

SaaS platform setup

Problem-solving

Time management

Communication

Education

Diploma or Degree in IT, Computer Science, Instructional Technology

Tools

Microsoft Office

Microsoft Teams

ClickUp

Zendesk

Job description

Technical and Operations Specialist

The Technical & Operations Specialist plays a critical role in supporting our consulting-led delivery model. This position combines light technical configuration, operational coordination, and client support to ensure smooth platform deployment, seamless onboarding, and ongoing customer success. You will work closely with Learning Technology Consultants, the Content & Learning Strategist, and the Head of Platform to translate client requirements into configured SaaS learning platforms (TalentLMS, eFront Learning, LearnWorlds), manage operational workflows, and provide timely technical assistance.

KEY RESPONSIBILITIES AND DUTIES

Platform Configuration & Onboarding Support

• Configure and set up SaaS platforms (user accounts, permissions, branding, basic integrations).
• Prepare and manage sandbox environments for client trials and proof-of-concept.
• Assist with learner/admin imports, course structure setup, and reporting configurations.
• Work with Consultants to ensure platform settings align with client success plans.

Operational Coordination

• Manage project timelines and deliverables, ensuring milestones are met.
• Coordinate with Sales and Consultants for PO/HRD Corp claim processes.
• Prepare gather sandbox requirements, and track approvals.
• Maintain project and client documentation in shared systems.

Technical Support & Troubleshooting

• Serve as the first point of contact for client technical issues, escalating to vendor support if needed.
• Troubleshoot and resolve platform-related queries, integrations, and access issues.
• Maintain an internal knowledge base for common technical solutions.
• Recommend platform configuration optimizations based on client usage data.
• Identify opportunities to improve internal processes for faster delivery.
• Support Consultants during Quarterly Business Reviews with adoption and technical insights.
• Provide constant updates to the team on new features, enhancements, and best practices from all platform partners (TalentLMS, eFront Learning, LearnWorlds) and content solution partners (TalentLibrary, Skilla, Video Arts, etc.).

Partner Support

• Support the Local Partner Team with application and technical best practices, ensuring consistent and high-quality delivery across all markets

CORE COMPETENCIES REQUIRED

Technical Expertise

• Demonstrates deep knowledge of SaaS platforms, LMS configuration, and basic integrations.
• Accurately configures platforms and resolves technical issues with minimal supervision

Problem-Solving & Troubleshooting

• Diagnoses issues logically and implements effective solutions quickly.
• Escalates complex problems with sufficient background information for resolution.

Attention to Detail

• Ensures accuracy in configurations, data management, and documentation.
• Double-checks work before delivery to clients or internal stakeholders.
• Works seamlessly with Consultants, Content Strategists, and Partner teams.
• Communicates technical concepts clearly to non-technical stakeholders.

Continuous Learning & Adaptability

• Keeps up to date with product updates, industry trends, and new technologies.
• Adapts workflows and solutions to meet changing client and business needs.

QUALIFICATIONS OR REQUIREMENTS

Education: Diploma or Degree in IT, Computer Science, Instructional Technology, or a related field.

Professional Qualification: Relevant certifications in learning technologies, SaaS administration, or project management will be an advantage.

Experience:

• 1–3 years of experience in SaaS platform setup, LMS administration, or technical customer support.
• Experience working with TalentLMS, eFront, LearnWorlds, or similar LMS platforms is preferred.
• Knowledge of SCORM/xAPI standards and content hosting will be an advantage.

Skills:

• Strong understanding of SaaS tools, cloud platforms, and basic integrations (e.g., Single Sign-On, API connections).
• Excellent problem-solving, time management, and communication skills.
• Proficient in Microsoft Office, Microsoft Teams, ClickUp, and Zendesk.
• Ability to work in a fast-paced, multi-project environment.

Equivalent Combinations: A combination of education, professional qualification, and relevant work experience may be considered if the candidate can demonstrate competency in the key responsibilities.