Customer Service Assistant (物流客服)

PAL Line; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

An established logistics solution provider is seeking a dynamic individual to manage shipping documentation and ensure compliance. This role requires effective communication with clients and overseas offices, making it essential for candidates to be proficient in Mandarin and English. Fresh graduates are encouraged to apply, as this position offers valuable learning opportunities in a fast-paced environment. Join a forward-thinking company that values meticulousness and positive attitudes, where your contributions will play a crucial role in delivering comprehensive logistics services.

Qualifications

• No experience necessary; willing to learn and accept new challenges.
• Meticulous with good interpersonal skills and a positive attitude.

Responsibilities

• Manage shipping documentation formalities for accuracy and compliance.
• Respond promptly to all client inquiries via telephone or email.

Skills

Mandarin speaking

English communication

Interpersonal skills

Customer service

Microsoft Office proficiency

Education

Fresh graduates

Tools

MS Office

Job description

• Manage shipping documentation formalities to ensure accuracy and compliance.
• Process bookings and execute relevant orders.
• Maintain timely and accurate tracking status updates.
• Communicate effectively with overseas offices, agents, shipping lines, and clients.
• Respond promptly and accurately to all client inquiries via telephone or email.
• Address internal and external customer concerns and offer solutions.
• Maintain an organized and efficient filing system for all documents.
• Perform other duties as assigned.

Job Requirements

• Mandarin speaking ability is required to liaise with Mandarin-speaking customers.
• Proficient in both English and Mandarin communication.
• No experience necessary; willing to learn and accept new challenges.
• Fresh graduates are encouraged to apply; internship opportunities available.
• Proficiency in MS Office applications.
• Meticulous with good interpersonal skills, excellent verbal and written communication, team player, positive attitude.
• Able to work in a fast-paced environment with high stress tolerance.

Working Hours:
8:45 am to 6:00 pm (Monday - Friday)
8:45 am to 1:00 pm (Saturday, once a month)

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Your application will include the following questions:

• Qualifications you possess
• Experience with Microsoft Office products
• Expected monthly salary
• Years of experience as a customer service assistant
• Customer service experience
• Notice period with current employer
• English language proficiency
• Languages you are fluent in

Head Office PAL Line Pte Ltd, established in January 2008 in Singapore, is a one-stop logistics solution provider leveraging Singapore’s port infrastructure and strategic location as a transshipment hub. We offer comprehensive services including Sea/Air Freight Forwarding, Custom Clearance, Warehousing, Distribution, Transportation, Door-to-Door Delivery, Household Effects, and Project Shipments.