AVP - OTC Deriv. Ops, Cfms.

Standard Chartered; Kuala Lumpur; On-site; MYR 50,000 - 90,000; Full time

Job summary

Join a dynamic and inclusive global operations team within an international bank, where you will play a key role in supporting financial markets. This position offers the opportunity to tackle complex challenges, implement innovative solutions, and contribute to a collaborative environment. With a focus on continuous improvement and a commitment to diversity, you will be empowered to develop your skills and make a meaningful impact. Enjoy competitive benefits, flexible working options, and a supportive culture that values your unique talents and perspectives.

Benefits

Retirement savings

Medical and life insurance

Flexible working options

Continuous learning opportunities

Wellbeing support

Qualifications

• Over 5 years of relevant banking operations experience.
• Strong problem-solving, data literacy, and analytical skills.

Responsibilities

• Solve complex inquiries and conduct due diligence for client requests.
• Manage pre-settlement activities and coordinate with clients.

Skills

Problem-solving skills

Data literacy

Analytical skills

Stakeholder management

Communication skills

Education

Degree or Diploma in Banking

Tools

MS Office

Job description

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We are looking for motivated and outstanding candidates to join the Financial Markets Operations (FMO) team. You will need passion, tenacity, and resilience in an ever-changing environment. We welcome graduates from a diverse range of degree disciplines. Bring your hard-working attitude, and we will invest in your learning and capabilities to be future leaders in our organization.

About Financial Markets Operations:
We are a global operations team supporting the financial markets business by providing operations solutions in foreign exchange, rates, commodities, credit markets, and financing and securities services. We operate in 40 countries and employ around 3,000 colleagues globally. Our mission is to support financial markets to increase return on tangible equity for our shareholders safely, sustainably, and securely.

Key Responsibilities

Strategy

• Solve complex inquiries, conduct discovery, and complete due diligence activities for client requests.
• Provide detailed analysis of escalated issues when necessary and recommend actions for resolution.
• Participate in capacity planning to determine the production capacity needed daily to meet changing demands.
• Implement business plans, policies, and procedures that offer solutions and cost-saving opportunities.
• Organize leave coverage to ensure adequate resources for work continuity.
• Develop and implement business initiatives, client solutions, or projects within the country.
• Propose solutions to improve settlement processes, client service, or technology.

Business

• Deliver processing standards and expectations for FXMM operations.
• Manage one or multiple processes and projects.
• Negotiate with stakeholders and make decisive actions.
• Assess and address confirmation/settlement issues.
• Provide sign-off for DOI to update process procedures.
• Manage daily performance of pre-settlement activities.
• Coordinate with internal and external clients to assess service quality and identify improvement areas.

Processes

• Facilitate treasury operations for FXMM asset classes efficiently.
• Articulate various product and end-to-end operation processes for Foreign Exchange and Money Market products.
• Ensure KPIs, CST, and SLA are met.
• Resolve reconciliation breaks promptly.
• Timely resolve internal and external customer queries.
• Investigate GL Suspense and Nostro account imbalances.
• Act as gatekeeper for high-value settlements.

Risk Management

• Update desk operating procedures regularly.
• Identify and investigate routine process errors and omissions.
• Aim to reduce processing errors internally and externally.
• Ensure compliance with audit and risk control measures.
• Adhere to group standards and report suspicious trades per AML policies.
• Assess risks in business decisions, ensuring compliance with laws and regulations, safeguarding the firm's reputation, and managing control issues transparently.

The Ideal Candidate:

• Degree or Diploma in Banking or equivalent.
• Over 5 years of relevant banking operations experience.
• Positive, agile, well-rounded, and collaborative.
• Strong problem-solving, data literacy, analytical, and judgment skills.
• Good written and verbal communication skills.
• Stakeholder management skills.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Experience in process re-engineering or automation for large-scale FM products.
• Client-centric with a focus on customer experience.
• Flexible to shift hours (MESA/UK), e.g., 12 pm-10 pm.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For over 170 years, we've worked to make a positive difference for our clients, communities, and each other. We challenge the status quo, love a challenge, and seek new growth opportunities. We value diversity and inclusion, and we celebrate your unique talents.

Our purpose is to drive commerce and prosperity through our diversity, and our brand promise is to be here for good. We live by our core behaviors:

• Do the right thing: Act with integrity, challenge one another, and prioritize clients.
• Never settle: Strive for continuous improvement and innovation.
• Better together: Embrace inclusion, see the good in others, and collaborate for long-term success.

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits supporting your wellbeing:

• Retirement savings, medical, and life insurance, with flexible benefits.
• Time off including annual leave, parental/maternity leave (20 weeks), sabbatical (up to 12 months), and volunteering leave (3 days), with at least 30 days minimum annually.
• Flexible working options around home and office locations.
• Wellbeing support through platforms like Unmind, development courses, Employee Assistance Program, and self-help tools.
• Continuous learning opportunities for reskilling and upskilling.
• An inclusive, values-driven organization that celebrates diversity and fosters respect and potential realization for all employees.