Operations - Fresh Graduate Recruitment (2025 Intake) - Monee / ShopeePay

Monee; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

A leading company in the fintech sector is seeking an Operations Associate to enhance digital payment processes. The role involves collaboration with cross-functional teams to improve operational workflows, ensuring compliance, and supporting business expansion. Ideal for fresh graduates looking to start their careers in operations.

Qualifications

• 0-2 years of experience in operations, fintech, banking, or digital payments.
• Strong analytical and problem-solving skills.

Responsibilities

• Oversee day-to-day payment operations and issue resolution.
• Monitor key operational metrics and propose improvements.
• Collaborate with internal teams to streamline payment operations.

Skills

Analytical Skills

Problem-Solving

Communication

Education

Bachelor’s Degree

Tools

Microsoft Excel

Google Sheets

SQL

Job description

Job Description

As an Operations Associate in the Monee / ShopeePay team, you will be responsible for ensuring the smooth execution of digital payment processes, improving operational workflows, and supporting business expansion. You will collaborate with cross-functional teams to enhance payment efficiency, merchant operations, risk management, and customer experience.

Note: This is a general job post to apply for fresh graduate role openings in Monee & ShopeePay's Operations team. You may indicate the specific role(s) that you're interested to explore in your resume or during subsequent interviews.

Key Responsibilities

• Oversee day-to-day payment operations, ensuring smooth transaction processing and issue resolution.
• Monitor key operational metrics, identify inefficiencies, and propose improvements.
• Work closely with internal teams (e.g., Product, Risk, Compliance, Business Development) to streamline payment operations and merchant onboarding.
• Support the implementation of new payment features, policies, and fraud prevention measures.
• Assist in troubleshooting payment failures, merchant disputes, and customer escalations.
• Collaborate with external partners such as banks, payment providers, and regulatory bodies to ensure compliance with financial regulations.
• Analyze operational data to identify trends and develop reports to improve service quality.
• Support automation and digitalization of processes to enhance efficiency and scalability.
• Ensure all transactions and processes comply with security, risk, and regulatory standards.
  
  

Requirements

• Bachelor’s degree in any discipline, with availability to start work full-time in 2025.
• 0-2 years of experience in operations, fintech, banking, or digital payments (fresh graduates are welcome to apply).
• Strong analytical and problem-solving skills with attention to detail.
• Ability to handle multiple tasks and work efficiently in a fast-paced fintech environment.
• Proficiency in Microsoft Excel, Google Sheets, and basic data analysis.
• Strong communication and stakeholder management skills.
• Understanding of digital payments, financial services, or fintech industry trends is a plus.
• Experience with SQL or automation tools for operational reporting is a plus.
• Highly adaptable, proactive, and eager to drive process improvements.