Senior Manager, Project and Product Management

DHL eCommerce; Puchong; On-site; MYR 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Senior Manager for Project and Product Management to drive product development and enhance business support services. This role involves leading initiatives that span marketing, business intelligence, and regulatory liaison, ensuring effective implementation of products and services. The ideal candidate will possess extensive experience in logistics and project management, with a strong focus on stakeholder coordination and strategic planning. Join this dynamic team to make a significant impact in a fast-paced environment and contribute to innovative solutions in the logistics sector.

Qualifications

• Minimum of 10 years’ experience in logistics and project environments.
• Certification in PRINCE2 or PMP is advantageous.

Responsibilities

• Lead product development initiatives and manage project life-cycles.
• Coordinate with stakeholders and ensure project deliverables are met.

Skills

Project Management

Product Management

Stakeholder Management

Marketing Management

Strategic Planning

Risk Assessment

Budgeting

Critical Thinking

Education

Postgraduate in Management

Graduate in Management

Tools

PRINCE2

PMP

Job description

We are currently seeking a Senior Manager, Project and Product Management to join DHL eCommerce Malaysia!

This role leads initiatives that drive Product Development & Enhancement (Business & IT Side), Business Support Services in Marketing, Business Intelligence, and Liaison with Regulator.

Essential Duties and Responsibilities

Key Accountabilities

Product Management

• Develop a thorough understanding of the marketplace and each customer segment.
• Develop and implement new product launches includes service level monitoring of the new product.
• Develop systems and processes and test pilot them to ensure effective and efficient implementation of products and services campaigns.
• Direct the execution of product plans in order to achieve the products’ growth, profitability, and market share targets.
• Manage new product performance against targets, reviewing results on a regular basis in order to identify and prioritize adjustments to ensure targets are achieved and surpassed.

Project Management

• Understands and utilizes standard project implementation methodologies and tools to manage the project life-cycle.
• Produces the project definition document (approach, task, scope), co-ordinates sign off and ensure deliverables are included in consolidated project plan.
• Ensures compliance with any product/functional standards.
• Communicates status regularly to Senior Management Team (SMT) and respective stakeholders.
• Proactively manages cost, deadlines, dependencies (internal and external) and communication on project progress.
• Carries out a risk assessment, continually monitors project risks and develops a plan with mitigating actions.
• Manages the Go Live support activity; Manages the escalation route for issues and attends the daily progress reviews during the post live support period.

Marketing Management

• Understands the business objectives to be driven by marketing (e.g. brand recall, product awareness, tactical/contextual awareness and converts it into executable plan by liaising with internal resources or external resources.
• Produces compelling ideas for utilize Public Relations machinery of the group to drive visibility of local business.
• Custodianship of brand and its application across various mediums.
• Internal communication (including internal newsletters) and customers communications.
• Events and Sponsorships including CSR Initiatives.
• Digital marketing including managing social influencers, affinity networks.
• Budgeting, Planning (including allocation) and Execution of marketing spends to optimally support channels.

Business Support Services

• Strategic Planning eg AOP, SPL & Roadmap
• Thought leadership for functions.
• Customer Loyalty measurements
• Liaison with regulatory bodies
• Business Continuity Planning

Stakeholder Management

• Coordinates all Workstreams – IT, Warehouse Implementation, Commercial/Product, Regulatory, RO.
• Serves as the escalation point of contact for all project team members.
• Ensures team member availability to perform their assigned tasks on time and budget and within quality expectations.

Desired Skills / Qualifications

• Minimum of 10 years’ experience, ideally in a logistics environment.
• Experience more than 6 years in a project environment Essential
• Experience with IT systems implementation desirable.
• Certification in PRINCE2, PMP, or logistics-specialized project management methodologies will be an advantage.
• Fluent in written and spoken English; Fluency in another East/Southeast Asian language desirable.
• Postgraduate in Management would be preferred or Graduate in Management with sufficient experience in above area of responsibility.
• Experience in critical thinking for product design, project management and working in ambiguity.
• Domain expertise in logistics would be added advantage.
• Experience in handling National Roles