Senior IT Solutions UX Consultant

DHL; Cyberjaya; Hybrid; MYR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior IT Solutions UX Consultant to drive user-centered design in a dynamic environment. This role involves translating complex requirements into seamless digital experiences, leading design delivery, and championing continuous improvement. With a focus on innovation and collaboration, you will have the opportunity to shape the technology backbone of a leading logistics company. Enjoy hybrid work arrangements, comprehensive medical coverage, and a flexible benefits plan as you contribute to creating impactful solutions in the logistics sector. Join a team that values your expertise and creativity!

Benefits

Unlimited outpatient medical coverage

Inpatient medical coverage

Personalized flexi benefit plan

Flexible holidays

Free parking

Modern office environment

Qualifications

• Proven success as a UX Consultant or Designer for enterprise-grade software.
• Expert knowledge of research methods and interaction-design principles.
• Portfolio showcasing user-centered solutions and measurable outcomes.

Responsibilities

• Drive discovery through interviews and analytics reviews.
• Design intuitive UIs and deliver high-fidelity screens.
• Lead stakeholder workshops and align UX strategy to enterprise KPIs.

Skills

UX Design

User Research

Prototyping

Figma

Adobe XD

Analytical Skills

Stakeholder Management

Education

Bachelor's Degree in Design or related field

Tools

Figma

Adobe XD

Job description

Start your IT career with us! Senior IT Solutions UX Consultant

About DHL IT Services

With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

The opportunity

User‑centered design sits at the heart of every digital initiative we launch. We are looking for a Senior UX Consultant who can set strategy, lead design delivery and champion continuous improvement—turning complex requirements into seamless, business‑ready experiences.

What you’ll do

• Drive discovery – conduct interviews, contextual inquiries and analytics reviews to surface user and business needs.
• Translate insights – create personas, user flows, wireframes and interactive prototypes that tell a clear design story.
• Design intuitive UIs – deliver high‑fidelity screens that balance efficiency, accessibility and brand standards.
• Govern consistency – evolve and document design‑system components and accessibility specs.
• Audit & optimize – run heuristic reviews and competitive benchmarking; produce prioritized improvement roadmaps.
• Lead the conversation – facilitate stakeholder workshops, present to mixed audiences and align UX strategy to enterprise KPIs.
• Validate continuously – plan usability tests, analyze results and iterate for measurable impact.
• Raise maturity – conduct UX‑practice assessments, recommend change roadmaps and mentor peers on best practices.

What makes you a strong fit

• Proven success as a UX Consultant or Designer for enterprise‑grade software or complex IT systems is highly desirable.
• Portfolio showcasing user‑centered solutions, strategic thinking and measurable outcomes
• Expert knowledge of research methods, interaction‑design principles and accessibility standards
• Mastery of Figma, Adobe XD or similar prototyping tools
• Strong analytical, facilitation and storytelling skills; able to influence senior stakeholders
• Fluent English and the ability to manage multiple initiatives independently

What we offer

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Outpatient (unlimited) and inpatient medical coverage for employees.
• Personalized flexi benefit plan for you and your family.
• Choose any day off from earned public holidays, including Saturdays and ad-hoc holidays to spend with your loved ones.
• Modern offices with free parking space.

If you’re ready to shape frictionless digital experiences at global scale, apply now and leave your mark on the world’s logistics network.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.