Technical / Application Support (GSC Team)

Agensi Pekerjaan Reeracoen Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking a dedicated Technical/Application Support professional to join their GSC Team. This role involves providing essential technical support across various sectors, including Web, Mobile, and IT. The ideal candidate will possess strong problem-solving skills, be able to troubleshoot and debug application issues, and communicate effectively with customers. If you are disciplined, self-motivated, and thrive in a fast-paced environment, this opportunity offers a chance to grow your career while contributing to a dynamic team. Join us to make a significant impact in delivering exceptional support services.

Benefits

13 months salary

Performance Bonus

Parking Allowance

Birthday Leave

Annual Leave

Dental Claim

Gym Subsidy

Qualifications

• 1+ year of experience in technical support is preferred.
• Ability to troubleshoot and resolve .Net/C#/API issues.

Responsibilities

• Provide timely assistance to customers and resolve technical inquiries.
• Manage support tickets to meet service level expectations.

Skills

.Net

C#

API troubleshooting

Communication skills

Problem-solving

Multitasking

Education

Diploma in Computer Science

Bachelor's degree in Computer Science

Equivalent practical experience

Job description

Technical / Application Support (GSC Team) ID:54835

Salary: 2,900 MYR ~ 4,500 MYR

Location: Bangsar

Overview

Join our team to provide technical support in the Web/Mobile/Game, Software/Information Processing, IT/Telecommunications, and Consulting sectors.

Job Description

Responsibilities:

- Provide timely and effective assistance to customers, resolving support tickets and technical inquiries efficiently.
- Prioritize and manage support tickets to meet the company’s established service level expectations.
- Possess the necessary technical knowledge and problem-solving skills to identify and resolve issues related to company products & APIs.
- Complete tasks assigned by superiors in accordance with company goals and objectives.

Qualifications

Requirements:

- Education: Diploma/Bachelor's degree in Computer Science, Web Development, or a related field (or equivalent practical experience).
- Experience: Preferably candidates with 1 year of experience in technical support.
- Skills: Able to troubleshoot, debug, and resolve .Net/C#/API application issues; basic practical knowledge of C#, .Net, and API; good communication skills; disciplined, self-motivated, and able to work independently with minimal supervision; ability to work efficiently to meet tight deadlines; organized multitasker.

Contact Us

Send your latest resume to [e-mail]

Additional Information

13 months salary + Performance Bonus
Parking Allowance
Birthday Leave, Annual Leave
Dental Claim
Gym Subsidy