Customer Care Executive

Busch Vacuum Solutions; Kulim; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading company in the vacuum industry is seeking a dedicated individual to interact with customers and manage purchase orders. The role requires strong interpersonal skills and proficiency in SAP and Microsoft Office. Join a team committed to quality and sustainability.

Qualifications

• Ability to communicate with poise and confidence.
• Ability to meet departmental deadlines.

Responsibilities

• Interacts with customers on behalf of the organization.
• Processing customer purchase orders in SAP.
• Manage and update customer’s Open Order Report weekly.

Skills

Interpersonal Skills

Organization

Planning

Fast Learner

Education

Diploma or above

Tools

SAP

Microsoft Office

Job description

Since 1890, Pfeiffer Vacuum has been shaping the vacuum industry with groundbreaking innovations. Every day, over 4,000 employees at 10 production sites and more than 20 sales and service companies worldwide give everything for our customers. With our comprehensive portfolio, we offer solutions for all types of vacuum applications. We are not only driven by highest quality standards. It is our vision to be the most sustainable and fastest growing market player in our industry to drive technology for a sustainable future.

Apply now and make our success story yours too!

Job Duties

• Interacts with customers on behalf of the organization.
• Processing on Customer PO in SAP, PO acknowledgement, update delivery status & Billing.
• Processing purchase orders to the factories for all customer PO.
• Coordination on shipment commitment, delivery arrangement & payment from customer.
• Manage & update customer’s OOR (Open Order Report) by weekly basis.
• Preparation and transmission of sales quotations when applicable.
• Ability to communicate with poise and confidence working through complex issues.
• Ability to meet departmental deadlines, use effective organization and planning skills.
• Support and implementation of PVMY ISO 9001 quality system.
• Assist in reception duties, attending phone calls and emails enquiries on the company products and services.
• Any other support required by the Operations Manager and Sales teams.
  
  

Basic Skill Required

• Diploma or above
• Preferrable with SAP experience
• Fast Learner
• Proficient in Microsoft Office
• Strong interpersonal skills in dealing with people at all levels
• High level of integrity, discipline and self-motivated
  
  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Requisition ID: 1976