Customer Service Officer (CSO)

RIVAS-JH KIM TAEKWONDO MALAYSIA; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

Ein führendes Unternehmen im Bereich Taekwondo sucht einen engagierten Kundenservice-Mitarbeiter, der die erste Anlaufstelle für Kundenanfragen ist. In dieser Vollzeitstelle in Selangor sind Sie dafür verantwortlich, exzellenten Kundenservice zu bieten und administrative Unterstützung zu leisten. Sie werden die Möglichkeit haben, in einem dynamischen Team zu arbeiten, das sich der Kundenzufriedenheit verschrieben hat. Wenn Sie über starke Kommunikationsfähigkeiten verfügen und eine positive, professionelle Einstellung haben, ist dies die perfekte Gelegenheit für Sie, Teil eines wachsenden Unternehmens zu werden.

Qualifications

• Nachgewiesene Erfahrung im Kundenservice oder in der Verwaltung.
• Starke organisatorische Fähigkeiten und Multitasking-Fähigkeiten.

Responsibilities

• Erster Ansprechpartner für Kundenanfragen und Problemlösungen.
• Verwaltung von Kundenakten und Unterstützung bei Bestellungen.

Skills

Kundenservice-Erfahrung

Kommunikationsfähigkeiten

Multitasking-Fähigkeiten

Microsoft Office-Kenntnisse

Detailgenauigkeit

Tools

Microsoft Office Suite

Job description

About the role

We are seeking a highly motivated and customer-focused Customer Service Officer to join our dynamic team at RIVAS-JH KIM TAEKWONDO. In this full-time role based in Selangor, you will be responsible for providing excellent customer service and administrative support to our valued clients.

What you'll be doing

1. Serving as the primary point of contact for customers, responding to inquiries and resolving issues in a timely and professional manner.
2. Maintaining accurate and up-to-date customer records and files.
3. Assisting with the processing of orders, bookings, and payments.
4. Providing administrative support, such as scheduling appointments and coordinating with management.
5. Identifying opportunities to enhance the customer experience and suggesting improvements to processes and procedures.
6. Maintaining a high level of professionalism and adhering to company policies and procedures.

What we're looking for

1. Proven experience in a customer service or administrative role, preferably within the students and parents demographic.
2. Excellent communication and interpersonal skills.
3. Strong organisational and multitasking abilities, with the capacity to prioritise tasks and meet deadlines.
4. Proficient in using office software, such as the Microsoft Office suite.
5. A keen eye for detail and a commitment to maintaining accurate records.
6. A positive, friendly, and professional attitude.

What we offer

At RIVAS-JH KIM TAEKWONDO MALAYSIA, we are committed to providing a supportive and rewarding work environment. We offer competitive remuneration, opportunities for career development, and a range of employee benefits to support your overall well-being. Join our team and be a part of our mission to deliver exceptional customer service and support.

About us

RIVAS-JH KIM TAEKWONDO MALAYSIA is a leading provider of Taekwondo lessons in Selangor. With a strong focus on customer satisfaction, we strive to create a welcoming and inclusive environment for individuals of all skill levels. As a growing organisation, we are constantly seeking talented individuals to join our team and contribute to our continued success.

Apply now for this exciting opportunity to be our next Customer Service Officer!

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Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Do you have customer service experience?
• Which of the following Microsoft Office products are you experienced with?
• Which of the following languages are you fluent in?
• Do you have previous invoicing experience?

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