Assistant Manager / Senior Executive - Customer Relationship

Mayland Group of Companies; Johor Bahru; On-site; MYR 150,000 - 200,000; Full time

Job summary

Join a dynamic and well-established group specializing in property development and management. As an Assistant Manager/Senior Executive in Customer Relationship, you will play a crucial role in addressing customer inquiries and complaints, ensuring timely resolution and coordination with various departments. This position offers a unique opportunity to enhance customer satisfaction and contribute to the smooth operation of the Customer Service Office. If you are passionate about customer service and have relevant experience in the property or hospitality industry, this role is perfect for you.

Qualifications

• 3-5 years of experience in Property Development or Customer Service.
• Good command of Bahasa Malaysia and English.

Responsibilities

• Handle customer complaints and inquiries effectively.
• Coordinate with various departments for defect rectification.
• Ensure smooth operation of the Customer Service Office.

Skills

Customer Service Skills

Public Relations

Problem Solving

Communication Skills

Education

Diploma in Business Administration

Degree in Business Administration

Job description

Assistant Manager / Senior Executive - Customer Relationship

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To attend and handle all customers/purchasers’ complaints/enquiries and ensure that the enquiries and complaints are resolved.

To coordinate/liaise with inter-departments i.e., Project, Sales, Sales Admin, and Property Management regarding related matters, defect rectification, and to take follow-up actions in a timely manner.

To arrange appointments with purchasers prior to the issuance of vacant possession (VP) and conduct the handover of property keys as scheduled.

Coordinate defect rectification works to ensure all field defects are rectified on time.

Plan and ensure the smooth daily operation of the Customer Service Office.

Follow up on project rectification status, update, and participate in joint/pre-inspections of properties with purchasers.

Perform any other ad-hoc tasks as required.

Job Requirements

Diploma or Degree in Business Administration, PR, or related qualifications.

At least 3-5 years of relevant experience, preferably in Property Development, Customer Service, or Hospitality industry.

Good command of written and spoken Bahasa Malaysia and English.

Excellent PR and customer service skills.

Able to identify customer service issues and address them tactfully.

Applicants should be Malaysian citizens or hold relevant residence status.

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Your application will include the following questions:

• What is your expected monthly basic salary?
• How many years of experience do you have as a Customer Relations Executive?
• How many years of experience do you have in the real estate industry?
• How much notice are you required to give your current employer?

We are a well-established and dynamic Group of Companies with diversified activities including property development, property investment, hotel, retail, and building management services in Malaysia.

To help expedite investigations, please include any relevant details that prompted you to report this job ad as fraudulent, misleading, or discriminatory.

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