Order to Cash Operations Associate - Korean Speaking

Accenture; Petaling Jaya; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a detail-oriented Order to Cash Operations Associate who is fluent in Korean and English. This role involves managing accounts receivable, resolving billing issues, and ensuring timely payments from customers. The ideal candidate will have a background in Accounting or Finance, strong communication skills, and proficiency in Microsoft Office. Join a dynamic team where your proactive approach and analytical skills will contribute to financial success and customer satisfaction. This position offers a great opportunity for growth and development in a supportive environment.

Qualifications

• Background in Accounting, Finance, or related fields with quantitative skills.
• 1 year of relevant work experience preferred; fresh graduates welcome.

Responsibilities

• Review open accounts for collection efforts and make outbound calls.
• Resolve billing problems and recover delinquent accounts with excellent service.

Skills

Korean Language Proficiency

Communication Skills

Problem-Solving Skills

Analytical Skills

Microsoft Office Proficiency

Education

Degree in Accounting

Degree in Finance

Degree in Economics

Tools

Accounting Systems

Microsoft Excel

Microsoft Word

Microsoft Access

Job description

Order to Cash Operations Associate - Korean Speaking

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The Collections Associate is responsible for collecting outstanding accounts receivable from the existing client base and managing all related collection activities. This includes resolving customer billing issues and reducing accounts receivable delinquencies. The position reports to the Collections Supervisor.

Responsibilities

1. Review open accounts for collection efforts.
2. Make outbound collection calls professionally while maintaining and improving customer relations.
3. Collect payments from customers according to payment due dates.
4. Identify issues causing account delinquencies and discuss them with management.
5. Monitor assigned accounts and review collection reports.
6. Participate in weekly cash calls with management and follow up on client payments.
7. Send correspondence to customers to encourage payment of overdue accounts.
8. Resolve billing problems and recover delinquent accounts with excellent customer service.

Experience and Skills

• Background in Accounting, Finance, or related business field with quantitative discipline (e.g., Economics, Math, Statistics).
• 1 year of relevant work experience preferred; fresh graduates are welcome.
• Experience in telecommunications is a plus but not required.
• Strong communication, problem-solving, and analytical skills.
• Ability to work independently and adapt to a dynamic environment.
• Proficiency in Microsoft Office (Excel, Word, Access) is advantageous.
• Creative, disciplined, and capable of completing critical tasks independently with urgency.

Others

• Fluent in Korean and English (written and spoken).
• Good team player with responsibility and accuracy in task completion.
• Flexible, especially during month/quarter/year-end closing periods.
• Proactive and reliable approach to tasks; thinking outside the box is a plus.
• Experience with accounting systems.