Change Analyst (US Shift)

DHL; Cyberjaya; Hybrid; MYR 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company where you can shape the technology backbone of the logistics industry. As a Change Analyst, you will play a crucial role in managing change requests, ensuring minimal impact on operations while collaborating with a diverse, multinational team. This position offers the opportunity to grow within a dynamic environment, utilizing your skills in Change Management and Service Management. With hybrid work arrangements and comprehensive benefits, this role is designed for those ready to make a significant impact in a global organization. Embrace the challenge and contribute to innovative solutions that keep the world moving.

Benefits

Unlimited outpatient and inpatient medical coverage

Flexible benefit plans

Option for additional days off

Modern offices with free parking

Qualifications

• Experience in Change, Release, and Configuration Management is desirable.
• Ability to analyze change requests and chair CAB meetings.

Responsibilities

• Independently fulfill Change Management responsibilities using ITIL methods.
• Communicate with stakeholders regarding Change-related issues.

Skills

Change Management

Service Management

Interpersonal Skills

Business Communication

Risk Assessment

Tools

ITIL

Operating Infrastructure

Networking

Database Software

Job description

Your IT Future, Delivered

Change Analyst (US Shift)

With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company in the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.

At IT Services, we are passionate about all changes impacting Global IT Services. Our Change Management team is continuously expanding. No matter your level of Change Analyst proficiency, you can always grow within our diverse environment.

#DHL #DHLITServices #GreatPlace #ChangeManagement #ChangeSpecialist #ITIL

Grow together

This role independently fulfills Change Management responsibilities mostly based on ITIL standardized methods to minimize the impact of change implementation and improve the organization’s day-to-day operations. As a Change Analyst, you will analyze various change requests in terms of quality, risk assessment, and impact, chair regular CAB meetings, and approve change requests for implementation.

A key part of your role involves communicating with Business Stakeholders regarding Change-related issues and requests. Strong interpersonal skills and the ability to work as a team player, along with effective business communication skills, are essential.

What we are looking for:

Experience and understanding of Service Management, particularly Change, Release, and Configuration Management, are highly desirable. Good knowledge of Operating Infrastructure, Networking, and Database Software is also important. This role requires working on a permanent night shift aligned with the America timezone.

You should be able to work independently, prioritize tasks, and organize your workload under pressure. Working in a multinational environment with cross-region collaboration, advanced spoken and written English skills will be beneficial.

Benefits for you:

• Hybrid work arrangements balancing in-office and remote work
• Unlimited outpatient and inpatient medical coverage
• Flexible benefit plans for you and your family
• Option to take days off from public holidays, including Saturdays and ad-hoc holidays
• Modern offices with free parking

Meet the Team

Hi, I’m Lucie Suchankova, a team manager. I started my career at DHL IT Services in 2013 as a Change Analyst. In 2019, I became the Manager of Change Management. Our diverse, multinational team is dedicated to our shared goal – effective Change Management. We look forward to welcoming you onboard!

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.