Section Manager | Retail | Zara (Pavilion Damansara Heights)

Al-Futtaim Group; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading fashion group is seeking a Section Manager to ensure operational excellence and drive sales in their stores. The ideal candidate will have at least 8 years of experience in fashion retail management, strong leadership skills, and a passion for customer service. This role involves overseeing various aspects of store management, including sales performance, stock management, and compliance with brand standards.

Qualifications

• Minimum 8 years of relevant fashion retail management experience.
• Target-driven with a passion for fashion brands.
• Willing to work retail hours, including public holidays.

Responsibilities

• Ensure operational excellence and support sales targets.
• Model excellent service standards and respond to customer complaints.
• Implement HR policies and engage with employees.

Skills

Leadership

Customer Service

Interpersonal Skills

Commercial Awareness

Analytical Skills

Tools

Microsoft Office

Job description

An established fashion group that has acquired the exclusive retail rights to operate stores for top fashion brand-names including ZARA, Massimo Dutti, and Pull & Bear is seeking to hire top talents for our brands. We invite highly motivated and enthusiastic individuals who adore fashion and thrive on the challenge of working in this high-energy industry to be part of the team.

We are looking for highly committed professionals who share our vision of creating a new concept in customer service, are passionate about fashion, and thrive in a dynamic environment.

Section Manager Responsibilities

The Section Manager is responsible for ensuring operational excellence in the store, supporting the Store Manager to achieve sales targets and maintain positive P&L, and ensuring Brand compliance. They create a work environment that promotes Brand values, teamwork, and exceptional customer service.

Key Responsibilities

Sales

• Lead by example in customer service, ensuring standards reflect a strong brand image.
• Analyze sales figures to identify opportunities for performance improvement.
• Drive sales performance using relevant retail metrics.
• Collaborate with departments to support local sales opportunities.
• Understand competition and identify store-level opportunities.
• Focus on customer understanding to maximize conversion, basket size, and sales.
• Plan store coverage based on sales trends.

Commercial & Visual Merchandising

• Maintain store standards and execute impactful events.
• Ensure product presentation aligns with brand guidelines.
• Use Visual Merchandising to highlight merchandise and attract customers.
• Benchmark standards and create an aspirational shopping environment.

Stock Management

• Follow SOPs for stock-related processes and communicate with relevant departments.
• Ensure proper replenishment of best sellers.
• Review top and bottom selling lines regularly.
• Identify risks in stock management and initiate corrective actions.

Customer Service

• Model excellent service standards and respond effectively to customer complaints.
• Ensure replenishment standards are met.
• Gather and utilize customer feedback for improvement.
• Drive daily service standards through walk-and-talk coaching.

Standards & Compliance

• Ensure legal and safety compliance, including regular audits.
• Manage store safety, maintenance, and cleanliness standards.

Duty Management & Loss Prevention

• Train and support section managers in duty management roles.
• Adhere to cash and security procedures; monitor for theft and security risks.

People Management

• Implement HR policies related to absence, disciplinary issues, and performance management.
• Engage with employees to foster good communication and involvement.
• Participate in employee training and performance reviews.

Cost Control & Profitability

• Optimize FTE and productivity ratios.
• Manage shrinkage and stock systems effectively.
• Develop cost improvement plans.

Candidate Profile

• Minimum 8 years of relevant fashion retail management experience.
• Strong leadership, interpersonal, and customer service skills.
• Target-driven with a passion for fashion brands.
• Commercially savvy with excellent communication skills.
• Willing to work retail hours, including public holidays.
• Proficient in Microsoft Office and internet use.

Application Questions

Applicants will be asked about qualifications, experience, right to work, management experience, salary expectations, etc.