Senior Training Manager

Cut+Dry; Batu Pahat; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading company in e-commerce is seeking a Senior Training Manager to design and execute training programs for distribution partners. This role involves collaborating with Growth Managers and creating engaging learning materials to ensure successful adoption of their platform.

Qualifications

• 5+ years in training, enablement, or customer success, ideally in SaaS, logistics, or e-commerce.
• Experience designing and leading customer training programs at scale.

Responsibilities

• Develop and lead training programs for new and existing distribution partners.
• Collaborate with Growth Managers to identify training needs for DPs.
• Track training effectiveness through data and feedback.

Skills

Communication

Strategic Thinking

Data-Driven Decision Making

Job description

About Cut + Dry

Cut + Dry is transforming the way food distributors do business. We provide an e-commerce platform that empowers distributors to connect seamlessly with restaurants, schools, and other buyers. As part of our Growth Team, we’re looking for a Senior Training Manager to shape the future of how our customers learn and succeed with our platform.

Open only to candidates located in the U.S. and Canada.

What You’ll Do

As a Senior Training Manager, you will design and execute customer training programs that ensure our distribution partners (DPs) fully leverage Cut + Dry’s capabilities. You’ll work strategically with our Growth Managers, helping our customers to ramp up successfully after onboarding and drive sustained adoption.

Responsibilities

• Develop and lead training programs for new and existing distribution partners, focusing on platform navigation, features, and best practices
• Collaborate with Growth Managers to identify training needs for DPs after onboarding and tailor learning experiences accordingly
• Help create engaging learning materials, including videos, webinars, guides, and in-person/virtual training sessions with our Product Marketing team
• Establish a scalable training framework, ensuring DPs can access self-service learning and ongoing education
• Ensure the DP sales teams are fully equipped to introduce Cut + Dry to customers, driving adoption and increasing market penetration
• Track training effectiveness through data and feedback, refining programs for maximum impact
• Act as a strategic advisor, helping DPs optimize their usage of Cut + Dry to drive revenue growth
• Stay ahead of industry trends, ensuring training materials remain relevant and forward-thinking
  
  

Who You Are

• A natural teacher and storyteller who can translate complex concepts into clear, actionable steps
• Passionate about helping people adopt new technologies and thrive in a digital-first world
• A strategic thinker who can see the big picture while building scalable training solutions
• A data-driven decision-maker, using metrics and feedback to refine training effectiveness
• An excellent communicator, comfortable presenting to a range of audiences
  
  

What You Bring

• 5+ years in training, enablement, or customer success, ideally in SaaS, logistics, or e-commerce
• Experience designing and leading customer training programs at scale
• Experience in the Food & Beverage Industry
• A collaborative, growth-focused mindset—comfortable working cross-functionally with Product and Customer Success teams
• Ability to travel occasionally for in-person training sessions
  
  

Why Join Us?

At Cut + Dry, we believe in empowering our partners, challenging the status quo, and making it easier for businesses to succeed. You’ll be part of a team that values innovation, curiosity, and impact—all in an environment where your ideas shape the future.

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