Retail Coordinator

Fipper Marketing Sdn Bhd; Seri Kembangan; On-site; MYR 20,000 - 40,000; Full time

Job summary

An established industry player is seeking a Retail Coordinator to support operations across multiple outlets. This role involves monitoring daily retail activities, ensuring compliance with SOPs, and coordinating stock transfers. The ideal candidate will possess strong organizational skills and a passion for customer service. You will also assist in visual merchandising and marketing campaigns while tracking sales performance. Join a dynamic team where your contributions will enhance the customer experience and drive sales success in a vibrant retail environment.

Qualifications

• Minimum 1 year of experience in retail operations or coordination roles.
• Strong organizational and communication skills are essential.

Responsibilities

• Monitor daily store operations and ensure SOP compliance.
• Track outlet sales performance and prepare reports.

Skills

Organizational Skills

Communication Skills

Retail Operations

Problem-Solving

Customer Service

Education

Diploma in Business

Degree in Marketing

Degree in Retail Management

Tools

Microsoft Office

POS Systems

Retail Analytics

Job description

Key Responsibilities

• Retail Operations Support
• Monitor daily store operations and ensure SOP compliance across all outlets.
• Coordinate stock transfers, inventory levels, and replenishments with warehouse and store teams.
• Assist with new store openings, closures, relocations & Events
• Visual Merchandising & Branding
• Ensure all outlets follow the brand’s visual merchandising guidelines.
• Support the execution of marketing campaigns, in-store promotions, and seasonal displays.
• Sales & Performance Monitoring
• Track outlet sales performance and prepare weekly and monthly reports.
• Provide support in implementing sales strategies and improving KPIs
• Work closely with the marketing manager to achieve sales targets.
• Staff Coordination & Communication
• Act as a liaison between headquarters and outlet staff.
• Coordinate retail staff schedules, training sessions, and meetings.
• Address and escalate operational or staffing issues in a timely manner.
• Customer Experience & Support
• Monitor customer feedback and assist in resolving customer complaints.

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Requirements

• Diploma or Degree in Business, Marketing, Retail Management, or a related field.
• Minimum 1 years of experience in retail operations or coordination roles.
• Strong organizational and communication skills.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Willing to travel to different store locations.
• Ability to work independently and manage multiple tasks simultaneously.
  
  

Preferred Qualities

• Experience in multi-outlet retail operations.
• Familiarity with POS systems and retail analytics.
• A team player with strong problem-solving abilities.
• Passionate about the retail industry and customer service excellence.
  
  

[Apply now at https://my.hiredly.com/jobs/jobs-malaysia-fipper-marketing-sdn-bhd-job-retail-coordinator]