Sales Manager

Hotel: Kuala Lumpur on the Park (KULPK), No. 5, Jalan Puncak, Lorong P. Ramlee Banda, 50250

Responsibilities:

• Maintain files, records and reports as it pertains to budgets, contacts, planning activities, timelines, contracts, purchase orders, and post meeting notes. Complete forecasts, plans, and productivity reports for management.
• Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and upsell products and services while minimizing waste to increase revenue.
• Negotiate room prices, sell USPs and hotel services within approved departmental booking guidelines.
• Monitor local competitors and compare their operation with his/her operation.
• Solicit business and follow up on referrals and potential sales leads.
• Keep aware of trends, systems, practices, and equipment in audio-visual through trade literature, hotel shows, and site visits.
• Provide direction on and conduct market research.
• Maintain regular contact with IHG regional hotels and reservation networks.
• Attend trade shows and sell conference space when directed.

People:

• Work with DOS on manpower planning and management needs.
• Work with DOS in the preparation and management of the Department’s budget.
• Manage day-to-day sales activities and build relationships with team members.
• Build clear and open lines of communication with intra-departments.
• Build a team with different opinions, skills, experiences, and backgrounds; leverage personal, cultural, and functional differences to optimize team performance.
• Create an environment that trains, develops, coaches, and mentors team members.
• Monitor competitors' activities and assist in marketing intelligence.
• Refer sales leads to appropriate personnel within the InterContinental Hotels Group.
• Sell to new, existing, and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business.
• Service existing business through management of account bases.
• Sell all facets of the hotel.
• Manage the corporate head office and the preferred hotel history for that company.
• Develop and maintain a regular pattern of sales calls, meeting with principals of the target market.
• Provide direction on and conduct market research and analysis.
• Develop and maintain contact with business generators, meeting and convention planners, visitors/convention bureau, travel agents, tour operators, airlines, corporate accounts, Government Departments, and other producers closely allied to hotel business.
• Build profile within the local marketplace through attendance at various events.
• Conduct client interviews and entertain clients.
• Plan and conduct familiarization tours and site inspections.
• Travel when required to promote the hotel and develop potential business.
• Maintain regular contact with the IHG hotels in your region and the regional reservation office.

Responsible Business:

• Develop awareness and reputation of the hotel and the brand in the local community.
• Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy, and have a minimal impact on the environment.
• Perform other duties as assigned. May also serve as manager on duty.

If you don't quite meet every single requirement but still believe you'd be a great fit for the job, we'll never know unless you hit the 'Apply' button. Start your journey with us today.