Safety & Security Manager

Job details

Pay

RM 2,500 - RM 3,000 a month

Job type

Contract

Shift and schedule

Monday to Friday

Location

Kota Kinabalu

Full job description

DUTIES AND RESPONSIBILITIES:

1. The Security Manager shall be held responsible to the General Manager.

2. To provide security coverage for Ming Garden Hotel & Residences.

3. Adopt “Service Oriented” approach in discharging of duties in order to function harmoniously with the concept of the Hotel as a place of hospitality;

• Be held accountable for the overall performance of the on duty security personnel and all security related matters;
• Exercise flexibility to maintain a balance between effectiveness and un obstructiveness;
• Promote the “gentlemen” rather than “officer” image for the security service;
• Protect the safety of guests, staff, their properties and those belonging to the Hotel;
• Assist other Department in rendering services to the customers to maintain or enhance the services provided other than primary security duties;
• To lead guests whenever possible if they are uncertain of the location within the Hotel premises;
• To inform and sell other hotel facilities to all visitors of the Hotel.

4. To manage the affairs of the Security Department towards the promotion of Professionalism and sustaining a consistently high standard of Integrity & Proficiency in discharging its responsibilities through:

INDOCTRINATION

SECURITY OPERATIONS

1. Prevention

· Routine Security Coverage - daily deployment of 'field officers' rostered in three (3) eight hourly shifts as specified in the Duty Posts.

· Special Security Coverage - temporary deployment of manpower to cater for:

Ø In-house and visiting Heads of State and Dignitaries;

Ø Special functions organised or hosted by the Hotel;

Ø Personalised Security services for a fee.

· Investigating and reporting into:

· Criminal acts/losses/accidents to lives and properties;

· Staff misdemeanours; Complaints.

3 Security Intelligence

Coalition and dissemination of security related information as supporting services for crime prevention and detection.

4. Supervision

Daily round the clock 'overlapping' supervision by all security personnel.

ADMINISTRATION

Surveys and Reviews

On prevailing 'crime trends' affecting hotels to be conducted periodically with the view to upgrade, rectify or update the security operations.

To keep abreast with prevailing 'crime trends' affecting hotels or obtaining assistance for peace-keeping purposes etc. through:

· Police/Hotel Security Liaison Meetings;

· Traffic Police - for parking arrangements/facilities on public roads;

· Anti-Vice Enforcement Unit - for assistance in curbing the activities of notorious pimps and prostitutes;

· Registrar of Vehicles - for assistance in curbing the illicit activities of taxi drivers and trishaw riders who prey on houseguests.

Conducted at Staff Orientation Courses to inculcate security consciousness and encourage staff participation in the fields of security.

Welfare

1. Regular appraisal on the overall performances of all ranks to evaluate their strengths or weaknesses for appropriate action depending on the merits or demerits of their actions;

Ø Conduct periodical 'person-to-person' interviews for all ranks on a strictly confidential basis for feedback, counselling and encouragement.

Ø Promote co-operation and team spirit through participation in sports and voluntary duties;

Ø Record and accord recognition/appreciation for outstanding performances with appropriate recommendation or mention in dispatches;

Ø Attend to complaints and problems with the view of clarifying or solving same;

Ø Contribute to Departmental Welfare Fund for the promotion of sport and goodwill through social calls, visits, rewards, etc.

Ø Discipline - to achieve efficiency and preserve the integrity of the Department.

MISCELLANEOUS

Attending to day-to-day routine administration duties and other duties as may be required of him from time to time by the General Manager.

Job Type: Contract
Contract length: 12 months