Field IT Support (Northern/Southern/East Coast)

Qube Apps Solutions Sdn Bhd; Sungai Buloh; On-site; MYR 20,000 - 40,000; Full time

Job summary

An established industry player is seeking a proactive individual to join their team in a customer-oriented role. This position involves daily responsibilities such as preparing orders, providing on-site support, and resolving technical issues. The ideal candidate should possess a diploma, have a basic understanding of IT, and be comfortable with travel. With a focus on customer satisfaction, you will engage directly with clients to ensure their needs are met. Enjoy flexible benefits and a supportive work environment while making a significant impact in the field.

Benefits

Flexi Benefits

Annual Leave

Medical Insurance

Qualifications

• Minimum education level Diploma; fresh graduates welcomed.
• Basic understanding of IT and customer-oriented approach.

Responsibilities

• Daily preparation and verification of orders for delivery.
• Installation and configuration of machinery at client sites.
• Daily monitoring and resolution of customer support tickets.

Skills

Technical Troubleshooting

Hardware Maintenance

Documentation

Customer Service

Problem Solving

Education

Diploma

Job description

Job Responsibility

• Region coverage: a) Nothern (Penang, Perlis, Kedah, Perak, and surrounding areas), b) Southern (Johor, Muadzam Shah, Nenasi, and surrounding areas) or c) East Coast (Terengganu, Kelantan, Pahang, and surrounding areas)
• Daily preparation and verification of orders to ensure accuracy before delivery.
• Daily servicing and repair of faulty devices, including hardware and network issues.
• Daily delivery of orders to customers, ensuring timely and accurate fulfillment.
• Daily monitoring and resolution of customer support tickets, providing timely responses and solutions.
• Installation and configuration of machinery and equipment at client sites in different region of Malaysia .
• On-site support and training for clients, including hardware installation and front POS operations.
• Testing and diagnosing hardware and network issues, both on-site and remotely.
• Preparing customer image data for implementations and ensuring data accuracy.
• Assisting in the setup and maintenance of office equipment and facilities within the Northwest region.
• Conducting regular follow-ups with clients to ensure satisfaction and address any ongoing issues.
• Participating in team meetings to discuss ongoing projects and share feedback.
• Completing other ad hoc tasks as assigned by the department, within the designated region of Malaysia
  
  

Job Requirements

• Minimum education level Diploma
• Fresh graduates are welcomed to apply
• Basic understanding of IT
• Possessing one's transport and a GDL license is an added advantage.
• Willing to travel outstation when required
• Customer-oriented
• The required languages are English and Bahasa Malaysia. Mandarin is a MUST, as you must liaise with existing customers from retail stores, such as mini-marts or small-scale groceries.
• Able to take initiative, be proactive at work, and be independent and problem-solving.
• Able to multitask and commit to meeting deadlines.
• Ability to work independently and be a good team player.
• Good communication skills and ability to maintain good relationships with all levels of people
• Skills Required: Technical Troubleshooting, Hardware Maintenance and Documentation
  
  

Job Benefits

• Flexi Benefits
• Annual Leave
• Medical Insurance