Sea Logistics Operational Care Manager, Import

Kuehne + Nagel (SGMY); Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

An established industry player is seeking a Sea Logistics Operational Care Manager to lead their import operations team. This role focuses on delivering operational excellence, optimizing production costs, and enhancing customer experience through collaboration with various stakeholders. The ideal candidate will have strong leadership skills, extensive experience in import operations, and a deep understanding of freight forwarding. Join this dynamic team to drive process improvements and ensure high-quality shipments while fostering strong supplier relationships.

Qualifications

• Minimum of 8 years of experience in import operations and team management.
• Strong understanding of freight forwarding, sea freight, and import management.

Responsibilities

• Deliver operational excellence through your operational care center (OCC) team.
• Manage supplier relationships to meet service level agreements (SLA).
• Contribute to continuous process improvements focusing on cost-effectiveness.

Skills

Leadership Skills

Stakeholder Management

Freight Forwarding Knowledge

Communication Skills

Organizational Skills

Attention to Detail

Job description

Sea Logistics Operational Care Manager, Import

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Your Responsibilities

You will be responsible for delivering operational excellence through your operational care center (OCC) team by providing leadership and direction, while continuously optimizing production costs.

You will achieve this by collaborating with various internal and external stakeholders, focusing on the following key objectives:

1. Ensuring operational excellence with high-quality shipments for import services.
2. Supporting collaboration between customer care locations (CCL), sales, and system and process improvements to enhance customer experience and develop new and existing customer targets.
3. Creating and proactively managing supplier relationships to meet service level agreements (SLA) and global partnership rules (GPR).
4. Conducting regular conversations with direct reports to discuss and ensure progress on performance and development goals.
5. Holding daily and weekly stand-up meetings with your team to identify and resolve business issues.
6. Contributing as a process owner to continuous process improvements focusing on cost-effectiveness and productivity.
7. Ensuring compliance with financial and revenue care guidelines.

Your Skills and Experiences

Strong leadership skills, market knowledge, and carrier relationships are key to your success in this role.

Success factors include your knowledge of operations, products, and services, as well as the key attributes we seek.

Minimum of 8 years of experience in import operations and team management.

Strong understanding of freight forwarding, sea freight, and import management.

Excellent stakeholder management and communication skills in English.

Strong organizational skills and attention to detail.

Self-driven, diligent, and capable of working independently.

Application Process

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Your application will include questions such as:

• Which statement best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years of experience do you have as an Import Manager?

If applicable, include any relevant details that prompted you to report this job ad as fraudulent, misleading, or discriminatory.

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