Customer Service Executive

Inside Scoop; Selangor; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

An innovative ice cream company is seeking enthusiastic individuals to join their customer service team. This hybrid role offers the chance to work both in the office and from home, making it perfect for fresh graduates or those seeking flexible work arrangements. You will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and collaborating with cross-functional teams. If you have a passion for customer service and a desire to learn, this is an exciting opportunity to grow in a dynamic environment where your contributions will be valued.

Qualifications

• Strong desire to deliver excellent customer service.
• Ability to work independently and resolve issues systematically.

Responsibilities

• Responding to customer inquiries regarding the company and products.
• Resolving product or service issues and maintaining records of transactions.

Skills

Customer Service

Problem-Solving

Communication Skills

Adaptability

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Email Platforms

Social Media

Job description

Ever imagined yourself working in an ice cream company? We are looking for candidates who have a keen interest in providing excellent customer service and are willing to learn various disciplines associated with customer support. Responsibilities include supporting customer inquiries, resolving issues, and ensuring a positive customer experience.

The role requires working closely with cross-functional teams to address customer concerns and feedback effectively. Since the customer service team supports multiple brands, adaptability and readiness to assist with diverse customer needs are essential. A problem-solving mindset and a customer-centric approach are valuable assets.

Fresh graduates or individuals seeking flexible work arrangements, including the option to work from home, are encouraged to apply!

The day-to-day activities:

• Responding to customer inquiries regarding the company, products, or services.
• Directing customers to the appropriate department or team for specific assistance.
• Understanding marketing campaigns and events to address related customer queries.
• Resolving product or service issues by clarifying complaints, identifying causes, explaining solutions, and following up.
• Maintaining a positive, empathetic, and professional attitude towards customers.
• Keeping records of customer complaints, comments, and transactions, including refunds.
• Handling customer calls comfortably.
• Interacting through various communication channels such as email, social media, and phone calls.

The must-haves:

• A strong desire to deliver excellent customer service.
• Ability to work independently and resolve issues systematically.
• Driven and challenge-seeking attitude: committed to customer satisfaction.
• Ability to collaborate effectively within the customer service team.
• Strong communication skills in English; proficiency in Chinese/Malay is an advantage.
• Basic familiarity with email and social media platforms.
• Availability to work during weekends and nights (6 days a week).
• This is a hybrid role, rotating between office and home work environments.
• Experience required: 1-2 years, or fresh graduates seeking flexible work-from-home options.

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Your application will include the following questions:

• Expected monthly salary?
• Years of experience as a Customer Service Executive?
• Customer service experience?
• Self-rated English language skills?

Edmund and Shiew Li are passionate and determined. Despite their extensive ice cream-eating and home-churning experience, they lacked formal culinary training. Shiew Li pursued studies at Gelato University in Italy to deepen her understanding of ice cream science. Their dedication to quality and continuous learning remains central to Inside Scoop.

What can I earn as a Customer Service Executive?