Executive Of Maxis Centre- Sunway Big Box (Johor)

Maxis; Shah Alam; On-site; MYR 36,000 - 48,000; Full time

Job summary

A leading company in Malaysia is seeking an Executive of Maxis Centre to drive operational excellence and deliver exceptional customer experiences. The role involves leading a team, fostering innovation, and creating engaging retail environments. Candidates should possess strong communication skills and a customer-oriented mindset.

Qualifications

• Minimum 1 year of total work experience.
• Experience in showcasing and conducting demonstrations is preferred.

Responsibilities

• Leading the team to deliver a differentiated customer experience.
• Ensuring high standards in creating a dynamic retail environment.
• Driving continuous learning through exposure to advanced retail technologies.

Skills

Communication

Customer-obsessed

Tech-savvy

Team player

Education

Postgraduate Certificate / Diploma

Bachelor’s Degree

Tools

Microsoft Office

Job description

Are you ready to get ahead in your career?

We want to empower you to turn your ambitions into achievements. We thrive in inclusiveness, diversity, and embrace close collaborations for you to create impact for yourself and others. Together, we aim to bring the best of technology to help people, businesses, and the nation to be ahead in a changing world.

To realize our vision of becoming Malaysia’s leading converged solutions company, we are looking for new talent to innovate and grow with us in a culture that values commitment, performance, and possibilities.

Why does this job exist and why is it critical?

The Executive of Maxis Centre is the store’s second-in-command, focusing on driving operational excellence to deliver an unmatched customer experience at retail. Responsibilities include managing store performance, creating a conducive customer journey, ensuring speedy and effective resolutions, and maintaining quality and compliance with policies and procedures. You will lead, motivate, engage, and develop the team to foster a service and performance culture. As a Maxis ambassador, you will believe that face-to-face interactions are vital in creating 'LIKE' moments for customers.

What are you accountable for?

• Leading the team to deliver a differentiated customer experience in a Maxis Concept Store by showcasing digital lifestyle solutions through in-store demonstrations and serving as a solutions advisor.
• Ensuring high standards in creating a dynamic retail environment, fostering a culture of innovation and experimentation, and encouraging continuous learning and collaboration among team members and stakeholders.
• Developing the team to achieve expert-level solutioning, providing personalized conversations to enhance customers' lifestyles, and delivering end-to-end seamless experiences.
• Building a retail environment with an experiential journey that demonstrates relevant solutions, creating excitement at every engagement by leveraging digital and physical capabilities and customer insights.
• Driving continuous learning through exposure to external partners, solutions providers, and advanced retail technologies to deliver lifestyle solutions beyond traditional telecommunications.
• Being a great ambassador of Maxis with a customer-oriented mindset and a champion of delivering unmatched customer experiences.

What do you need to have for this role?

• Postgraduate Certificate / Diploma (Bachelor’s Degree preferred)
• Minimum 1 year of total work experience
• Experience in showcasing and conducting demonstrations is preferred
• Tech-savvy and computer literate
• Proficient in Microsoft Office
• Excellent communication, written, and interpersonal skills
• Strong verbal and written English skills
• Customer-obsessed, passionate about sales, hospitality, and interactive conversations
• Mandarin-speaking is an added advantage
• Personal traits: Positive, passionate, collaborative, creative, self-starter, able to perform under pressure, team player, and leadership qualities
• Curious about technology and lifestyle (e.g., music, gaming, travel, wellness)
• No fraud cases or blacklist history

What’s next?

• After applying online, our team will review your application carefully. Due to high volume, we appreciate your patience for a fair and timely process.
• If shortlisted, you will receive an email invitation for a digital interview. You can also check your application status by logging into your candidate account.

Maxis values diverse voices and people. We hire and reward employees based on capability and performance — regardless of ethnicity, gender, age, education, religion, nationality, or physical ability.