Engineer - Product Quality

Bosch Power Tools; George Town; On-site; MYR 48,000 - 60,000; Full time

Job summary

A leading company in power tools is seeking a Quality Engineer to oversee product quality, manage quality control procedures, and ensure compliance with safety standards. The role involves problem-solving, training technicians, and leading improvement projects to enhance product quality across manufacturing processes.

Qualifications

• Minimum of 2 years’ experience in manufacturing environments.
• Knowledge of ISO 9001, TS16949, EN standards, and product safety requirements.

Responsibilities

• Ensure manufactured products meet quality standards.
• Handle customer complaint resolution and improve warranty processes.
• Lead process improvement projects.

Skills

Problem Solving

Data Analysis

Technical Report Writing

Communication

Education

Bachelor's Degree in Mechanical Engineering

Bachelor's Degree in Electrical Engineering

Bachelor's Degree in Electronics Engineering

Tools

CMM

Vision Scope

Profile Projector

Hardness Testers

Job description

Job Summary

• Responsible for defining and ensuring new product quality requirements.
• Ensure that manufactured products meet established product and process quality standards.
• Handle customer complaint resolution and improve product warranty processes.
• Develop, review, and monitor the effectiveness of quality control procedures and processes, proposing and implementing improvements as needed.
• Ensure closure of internal and external audit findings, including product safety audits.
• Supervise QMM technicians to ensure efficiency in quality management processes.
• Lead process improvement projects and update management on outcomes.
• Resolve quality issues through problem-solving methodologies such as PSS/8D.
• Create and maintain inspection plans for in-process (EQ, FQ) and outgoing (VQ) inspections.
• Approve component first article inspections (ISIR) and incoming part inspection plans, including cost reduction initiatives.
• Monitor and report KPIs timely and develop action plans accordingly.
• Perform other tasks or responsibilities as assigned by superiors.

New Product Introduction

• Manage start-up projects, warranties, customer complaints, first article approvals (ISIR), reliability testing (QZ), etc.
• Conduct product qualification tests to ensure compliance with regulations.
• Participate actively in FEP, QG, FMEA, CP, and production line releases.
• Prepare test plans, inspection plans (EP), QZ test plans, and FQ/VQ checklists.
• Train QMM test technicians on inspection plans and checklists.
• Collaborate with service centers to assess product quality in the market.
• Coordinate project testing, investigate failures, and ensure corrective actions are closed looped.
• Handle part release and incoming inspection planning.
• Ensure all ISIR requirements are fulfilled before release, e.g., S, F, L, and Cpk > 1.33.
• Align measurement methodologies between PgP2 and suppliers.
• Prepare fixtures, including short endurance tests for VQ/FQ audits, before pilot production.
• Lead Q-VSM processes to ensure requirements are met during the pilot stage.

Operation Support / Value Stream Quality

• Ensure product and process quality within the value stream, supporting performance improvements.
• Manage quality during process changes, sorting, rework, concessions, customer complaints, etc.
• Oversee quality management of ALR, plant relocations, new lines/equipment, machine/process parameters, and software buyoff.
• Support supplier incoming material quality issues and conduct 8D verification and evaluation.
• Assist in cost-saving initiatives, sourcing alternatives, and change approvals.
• Review CP and FMEA regularly with production teams.
• Conduct failure analysis on warranty complaints and drive improvements.
• Verify ANDI contents before release and ensure correct implementation.
• Perform periodic audits for line and process compliance.
• Investigate non-conformance incidents with cross-functional teams.
• Drive cross-functional quality process improvements (e.g., Q-VSM, functional test gates, MES data analysis).
• Manage plant-to-plant quality complaints and product transfer quality measures.
• Lead monthly quality meetings and warranty analysis reporting.

Qualifications and Requirements

• Bachelor's Degree or equivalent in Mechanical, Electrical & Electronics Engineering, or Science.
• Proficiency in spoken and written English and Bahasa Malaysia; Mandarin skills preferred.
• Minimum of 2 years’ experience in manufacturing environments, including engineering, quality, or project management.
• Strong technical report writing skills, including data analysis and action recommendations.
• Experience with plastic molding, metal stamping, turn parts, PCBA, die-casting, or hardening parts; knowledge of software coding is an advantage.
• Knowledge of ISO 9001, TS16949, EN standards, and product safety requirements (e.g., UL, CSA).
• Familiarity with statistical QC tools, measurement methods, FMEA, MSA, SPC, etc.
• Ability to interpret technical drawings and operate measurement equipment like CMM, vision scope, profile projector, gear profile, and hardness testers.
• Hands-on experience in failure analysis and problem-solving methodologies such as 5 Why’s, RCA, fault tree analysis, etc.