Customer Service Executive, Freight Forwarding （货代客服）

Sinotrans Logisitcs (M) Sdn Bhd; George Town; On-site; MYR 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Service Executive to enhance customer satisfaction across various transportation modes. In this role, you will collaborate with sales teams to manage operational requirements and assist clients with shipment bookings. Your ability to communicate effectively in both English and Mandarin will be essential in maintaining strong relationships with customers and vendors alike. This position offers fresh graduates an excellent opportunity to kickstart their careers with training provided, ensuring you are well-prepared for future challenges. Join a supportive team dedicated to excellence and compliance with ISO standards.

Qualifications

• Bachelor’s degree in Logistics or Supply Chain Management required.
• Proficiency in English and Mandarin for client communication.

Responsibilities

• Handle customer service functions across all modes of transportation.
• Monitor shipment milestones and respond to customer inquiries promptly.

Skills

Customer Service

Communication Skills

Data Entry

Problem-Solving

Education

Bachelor’s Degree in Logistics

Bachelor’s Degree in Supply Chain Management

Job description

Customer Service Executive

• Responsible for customer service functions across all modes of transportation.
• Collaborate with Sales to handle customers' operational requirements.
• Assist customers with shipment bookings, coordinating with slot owners, ocean carriers, co-loaders, truckers, etc.
• Follow-up and monitor shipment milestones.
• Respond to all emails within the same day or within 24 hours.
• Manage data entry and updates in the operating system.
• Update Accounts Payable/Receivable and provide vendor invoices to the Accounts Department for payment processing.
• Ensure all mandatory documentation is filed with reference to quotations.
• Meet KPI timeframes for escalations of unresolved issues.
• Monitor and meet departmental and individual KPIs.
• Handle customer inquiries promptly and resolve issues efficiently.
• Maintain and expand customer relationships to ensure high satisfaction levels.
• Maintain and expand vendor relationships for ongoing support.
• Ensure compliance with ISO 9001 policies and participate in audits.
• Perform other tasks as assigned.

Requirements

• Bachelor’s Degree in Logistics, Supply Chain Management, or equivalent.
• Proficiency in English and Mandarin, both written and spoken, to communicate with Mandarin-speaking clients.
• Fresh graduates are encouraged to apply; training will be provided.
• Internship students in their final semester are encouraged to apply; potential for full-time employment upon completion.
• Willing to work in Georgetown, Penang.