Assistant Vice President, Transforming Customer Journey MY

CIMB is looking for a Navigator, responsible for quality of finished product,
optimize productivity and drive value, influence and collaborates with cross discipline teams to create compelling, highquality
solutions

Key Responsibilities
• Structure and break down complex business and delivery challenges into simpler problems to be tackled by teams
• Conduct analysis, collect data as needed, and synthesize recommendations
• Drive training sessions and lab cadence (until team is able to run the day-to-day independently)
• Coach team on methodology, i.e. drive 1-on-1 sessions
Help develop scale up/transformation roadmap including identifying and planning proofs of concepts to be piloted in each
wave
• Remove impediments and align stakeholders to ensure progress
• Monitor & report on product KPIs
• Work with business stakeholders to resolve business delivery issues and support/drive escalations where required to
enable rapid delivery
• Manage communication & delivery between design & engineering teams