Senior Manager, Operations Programs & Performance

DayOne; Johor Bahru; On-site; MYR 90,000 - 120,000; Full time

Job summary

A leading company in data center operations is seeking a Senior Manager for Operations Programs & Performance. This role involves supporting governance, compliance, and operational analytics while driving efficiency initiatives. The ideal candidate will have a strong engineering background, at least 5 years of experience in critical environments, and excellent strategic and problem-solving skills.

Qualifications

• Minimum of 5 years of experience in critical environments such as data centers.
• Understanding of ITIL processes.

Responsibilities

• Support operational governance and compliance management.
• Develop operational performance dashboards and reports.
• Identify and drive operational efficiency initiatives.

Skills

Strategic Thinking

Problem-Solving

Collaboration

Communication

Education

Engineering or Trade background

Tools

Microsoft Office Suite

Job description

DayOne is a leading developer and operator of high-performance Data Centers in Asia Pacific. DayOne is the largest carrier-neutral Data Center service provider in Asia and one of the fastest growing in the world with a presence in Hong Kong, Singapore, Malaysia, Indonesia, Thailand and Japan.

DayOne is on an exciting trajectory, expanding markets internationally and looking for talented individuals who are passionate about growing with us. In this role, you'll have the opportunity to be at the forefront of our expansion efforts.

POSITION OVERVIEW

Reporting to the SEA Regional Operations Director, the Senior Manager, Operations Programs & Performance plays a critical role in enabling the success of regional operations. This position focuses on supporting operational governance, lease and service-level compliance, customer reporting, business reviews, operational analytics, and driving efficiency initiatives.

A key responsibility will be the development of an integrated operations model that can scale to support regional and global Operations Control Centers (ROCC and GOCC) initiatives, aligning site-level activities with broader operational strategy and standards.

RESPONSIBILITIES

Support to Regional Operations Director

• Assist in the review and management of lease obligations, customer contracts, and operational compliance.
• Maintain a Configuration Management Database (CMDB) of site information providing a centralised broader view across the business and operations, including SLAs and DayOne customer service obligations on a per lease basis.
• Prepare materials and data for customer and business reviews, ensuring high-quality, data-driven presentations.
• Support the Director in regional governance initiatives, operational meetings, and audits.
• Act as a liaison between the Director and site operations teams to ensure alignment of operational practices and reporting.

Operational Analytics and Reporting

• Develop and maintain operational performance dashboards (e.g., uptime, incidents, maintenance KPIs, risk indicators).
• Analyse performance data across the region to identify trends, risks, and opportunities for improvement.
• Produce reports and insights for internal stakeholders and customers, supporting continuous improvement.

Efficiency and Process Improvement

• Identify and drive regional initiatives to improve operational efficiency and service delivery.
• Support the implementation of best practices in incident management, change management, and preventive maintenance strategies.
• Contribute to the creation and refinement of standard operating procedures and operational frameworks.

Integrated Operations Model Development

• Collaborate with the Regional Director and global teams to design and build an integrated operating model that enables centralised monitoring, control, and reporting.
• Develop frameworks and processes that scale to support both Regional and Global Operations Control Centers (ROCC and GOCC).
• Participate in the evaluation and deployment of tools and systems that enhance operational visibility and proactive management.

Lease and Compliance Management

• Support the review and compliance tracking of all customer leases and site obligations.
• Coordinate with legal, compliance, and operations teams to ensure that lease and SLA commitments are met or exceeded.

CANDIDATE REQUIREMENTS:

• Education: Engineering or Trade background.
• Experience: Minimum of 5 years of experience in critical environments such as data centers.
• Technical Skills: Understanding of ITIL processes and proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Strategic Thinking: Ability to develop and implement long-term strategies for operational efficiency and service improvement.
• Problem-Solving: Strong analytical skills to identify and resolve operational issues.
• Collaboration: Ability to work closely with cross-functional teams and external stakeholders to achieve organizational goals.
• Communication: Strong communicator with the ability to interact effectively with all professional levels within an organization.
• Travel: Willingness and ability to travel frequently, both domestically and internationally.
• Contract Management: Experience with multi-jurisdictional contracts.
• International Experience: Experience working internationally, ideally within the APAC region.

The work environment may include exposure to critical infrastructure and high-pressure situations, requiring a calm and composed demeanour.