General Manager, Penang Malaysia

DSV - Global Transport and Logistics; George Town; On-site; MYR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic General Manager to lead operations in the freight forwarding sector. This role offers the opportunity to shape strategic goals, inspire a diverse team, and drive business growth. The ideal candidate will possess a strong leadership background, with a focus on optimizing operations and enhancing customer service. Join a global company committed to sustainability and excellence, where your contributions will have a significant impact on shaping the future of logistics and transport. If you are ready to take on this exciting challenge, we want to hear from you!

Qualifications

• 10+ years of leadership experience in the freight forwarding industry.
• Strong background in business development and operational management.

Responsibilities

• Oversee all aspects of business operations in the freight forwarding industry.
• Ensure compliance with global processes, policies, and local laws.
• Drive strong growth within the branch and maximize business potential.

Skills

Leadership

Business Development

Operational Management

Customer Service

Strategic Planning

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Economics

Bachelor’s degree in Logistics

Job description

Job Req Number: 88695

Time Type: Full Time

The General Manager will be responsible for overseeing all aspects of our business operations in the freight forwarding industry, ensuring the achievement of strategic goals and objectives. The ideal candidate will have a strong track record in leadership, business development, and operational management, with the ability to inspire and lead a diverse team.

Key Tasks:

• Responsibility for Branch EBIT;
• Fulfill and exceed customer expectations by providing the highest possible service quality;
• Optimize transactions, increase sales, and manage costs effectively;
• Drive strong growth within the branch and maximize business potential;
• Strive for high operational productivity, competitive efficiency, and top quality;
• Ensure maximum productivity at each branch;
• Adhere to all global processes, policies, standards, and local laws;
• Develop and expand customer relationships;
• Standardize processes, structures, and systems according to cluster management decisions;
• Optimize organizational structures, including internal service providers, shared services, and competence centers;
• Increase overall productivity through employee training, effective budgeting, eliminating inefficiencies, and capturing growth opportunities, in cooperation with HR;
• Ensure compliance with instructions, policies, and guidelines from cluster management and group/regional functions;
• Maintain regular and transparent communication with Cluster Management about important matters.

Competencies:

• Translate strategy into operational roadmaps, deploying resources efficiently and driving results;
• Coordinate resources across functions, build networks, and encourage cross-border collaboration;
• Focus on customer service as a core value, improving operational efficiencies, and maintaining high quality standards;
• Work under pressure, meet tight deadlines, and demonstrate resilience and high energy.

Qualifications:

• Bachelor’s degree in Business Administration, Economics, Logistics, or a related field;
• Minimum of 10 years of leadership experience, preferably as a General Manager or similar in the freight forwarding industry;
• Experience in people management and leadership;
• Relevant work experience can compensate for educational qualifications.

About DSV:

DSV is a global transport and logistics company that fosters inclusivity and diversity. We operate with integrity, respecting different cultures and individual rights. Join our talented team of approximately 75,000 employees across over 80 countries, committed to delivering excellent customer experiences and high-quality services. We aim to lead the industry towards a more sustainable future and promote a culture of collaboration, transparency, and respect. Visit dsv.com and follow us on LinkedIn, Facebook, and Twitter.