Assistant Restaurant Manager

PetsApp; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the F&B sector is seeking an Outlet Manager to ensure sales growth and maintain high service standards. The role involves overseeing daily operations, managing inventory, and training staff while adhering to quality control measures. Ideal candidates will have relevant experience in outlet management and a strong commitment to customer satisfaction.

Benefits

Medical Claim & Clinic Panel

Staff Discounts

Overtime

EPF

SOCSO

Qualifications

• Minimum SPM or related qualification.
• 3-5 years experience for Outlet Manager, 2 years for Assistant Manager, 1 year for Supervisor.

Responsibilities

• Ensure sales growth and maintain high customer service standards.
• Oversee daily operations and manage inventory levels.
• Train and mentor team members while ensuring compliance with health regulations.

Skills

Customer Service

Sales Strategy

Team Leadership

Inventory Management

Quality Control

Education

SPM or Certificate/Diploma in Hospitality, Business Administration

Job description

Job Responsibility

Key Responsibilities

Sales & Customer Service

• Ensure sales growth and develop strategies to achieve monthly sales targets.
• Maintain high customer service standards, ensuring a positive dining experience.
• Respond proactively to customer concerns and complaints, resolving them efficiently.
• Work closely with the District Manager to implement promotional strategies.
• Conduct and evaluate customer surveys to improve service quality.
  
  

Store Operations & Management

• Oversee daily operations and maintain a smooth workflow.
• Plan and allocate tasks for the Assistant Manager and Supervisor.
• Ensure compliance with health and safety regulations, food hygiene, and Halal standards.
• Manage inventory levels, conduct weekly/monthly stock takes, and minimize wastage.
• Maintain labour costs and store expenses to ensure profitability.
• Organize and oversee outlet promotions and events.
• Conduct team meetings and ensure proper communication across staff levels.
  
  

Employee Development & Training

• Train, guide, and mentor team members.
• Conduct staff performance evaluations and recommend promotions when necessary.
• Foster a team-oriented environment, ensuring employee engagement and motivation.
• Implement onboarding and training programs for new hires.
  
  

Quality Control & Brand Consistency

• Ensure all products and services adhere to Gula Cakeryâs quality standards.
• Implement and enforce Standard Operating Procedures (SOPs).
• Monitor food preparation, service speed, and presentation for consistency.
  
  

Qualifications

Job Requirements

• Minimum SPM or Certificate/Diploma in Hospitality, Business Administration, or a related field.
• Outlet Manager: Minimum 3-5 years of experience in F&B operations or outlet management.
• Assistant Outlet Manager: Minimum 2 years of experience in outlet or shift management.
• Supervisor: Minimum 1 year of experience in a supervisory role in F&B.
  
  

Job Benefits

• Medical Claim & Clinic Panel
• Staff Discounts
• Overtime
• EPF
• SOCSO